Hello @anupambiotech22 ,
Welcome to Servicenow community 😀 .
You can start with practicing in Servicenow PDI .
When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:
Application Navigator, Banner, Content Frame (UI16)
Explore Forms and List Views
Company Branding and changing the Welcome Page
Context Menu (what it is and its types)
Breadcrumbs and how they work
Next, move on to data modeling basics:
Table and Field creation
Table dependencies and Table Extensions
Field types
Views
Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations
Once you are comfortable with this, explore core configuration concepts:
Then understand data movement and backup concepts:
After learning these basics, you can confidently move forward to explore Service Management modules like:
Incident
Problem
Change
Request
And then deep dive into the Development part.
Then start with Certified System Administrator (CSA) – First & Mandatory
Main topics to focus on:
Platform UI and navigation
Tables, fields, forms, and list views
Users, groups, and roles
Basic ITSM concepts
UI Policies, Client Scripts, and Business Rules (basic understanding)
Best practices:
Once you follow this path, your ServiceNow learning journey will be smooth and structured
Try to spend 2-3 hours daily on community which will help you understand different real time scenarios ,different approaches . Explore University Course which also enhance your knowledge.
Start with the "Welcome to ServiceNow " training, it's really good and it will gives you your first certificate!
The Certified System Administrator (CSA) certificate is initial stage , it's useful for almost for any servicenow role .
You can also explore Learning plans from below :
https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich
All the best for your Servicenow Journey
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
