Regarding the reference fields

[shreya_3009]

Hello,The reference fields in the native view has info icon button which upon clicking gives the open record and we can open the record, now for the same reference field in workspace i cannot see the info icon button, how can i configure that in workspace?

[its_SumitNow]

Hi @shreya_3009 

please create a View named Sys_popoup for a table in which you want to modify the view and configure the View layout as you want and then that view will be reflected in the workspace preview pane.

Like in the Caller field, which is referencing to sys_user table we are having sys_popup view, but it's not been created for Configuration Item & Service Offering table, this is the main reason we are unable to get preview icon

This will definitely help , please mark my solution as correct & Accept it as Solution 🙂

Warm Regards

Sumit

Technical Consultant

[shreya_3009]

Hi,

First picture refers to native view --> Territory and legal support are reference fields so we are able to see the icon in native view
Second picture refers to the workspace view--> Here the variables territory and legal support are not showing up the icon
So, i have to configure it for all the reference fields such that the icon shows up, and if its a field on table and if its reference field, the icon is showing up , but if its variable its not showing up, any suggestions could be helpful

[shreya_3009]

For better understanding these are the pictures where i am actually facing the problem,

left view is native where i can see the reference icon button right side is workspace view where i cannot see the icon 

[Aditya_hublikar · Accepted solution]

Hello @shreya_3009 ,

On which version you are working ?

Please refer this thread:

https://www.servicenow.com/community/incident-management-sow-forum/workspace-info-button-missing/td-...