Remove priority '5-Planning' from the Problem form.

RupaliR
Tera Contributor

‎08-13-2025 08:55 AM

I have disabled priority '5-Planning' from priority data lookup record. It's working at the time of problem form loading & showing default 'Low'. However, when state changes from 'new' it's again back to '5-Planning'. What can I do to completly remove this priority '5-Planning' from the Problem form.

0 Helpfuls
  • 647 Views
2 REPLIES 2

Rafael Batistot
Kilo Patron

‎08-13-2025 02:24 PM

Hi @RupaliR 

Did you remove from "Priority Lookup Rules" ? 

see the reference

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management...


If you found this response helpful, please mark it as Helpful. If it fully answered your question, consider marking it as Correct. Doing so helps other users find accurate and useful information more easily.
0 Helpfuls

Dr Atul G- LNG
Tera Patron

‎08-13-2025 02:28 PM

Hi @RupaliR 

The property has been defined at the priority lookup level, so you need to remove it from there.
However, this will also impact Incidents, as both are using the common lookup.

 

DrAtulGLNG_0-1755120390231.png

DrAtulGLNG_1-1755120417992.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls