Remove priority '5-Planning' from the Problem form.

RupaliR
Tera Contributor

‎08-13-2025 08:55 AM

I have disabled priority '5-Planning' from priority data lookup record. It's working at the time of problem form loading & showing default 'Low'. However, when state changes from 'new' it's again back to '5-Planning'. What can I do to completly remove this priority '5-Planning' from the Problem form.

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Rafael Batistot
Kilo Patron

‎08-13-2025 02:24 PM

Hi @RupaliR 

Did you remove from "Priority Lookup Rules" ? 

see the reference

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management...


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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-13-2025 02:28 PM

Hi @RupaliR 

The property has been defined at the priority lookup level, so you need to remove it from there.
However, this will also impact Incidents, as both are using the common lookup.

 

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DrAtulGLNG_1-1755120417992.png

 

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