Priority of HR Cases to be visible on portal

ShwetaMayek
Tera Contributor

3 weeks ago

Hello All, 

 

We have requirement to add priority of hr cases to be visible on portal.

I checked for standard ticket configuration but <info field> option is not there for HR Cases and even if we remove that advanced tick and select fields from <info fields> option then will there be any issue for <info widget> option ?

 

Regards,

Shweta

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Huynh Loc
Mega Sage

a week ago

Hi @ShwetaMayek , 

You can link sn_hr_core_config_case to the relevant HR Service and adjust the Priority field in the Detail Row section. Once this is configured, the Priority field will be visible on the portal without the need for a custom widget.


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Please make it helpful if my solution fulfills your requirement.

Regards,
Huynh Loc

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