Requests missing Category and Sub-Category data in sc_task table
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04-22-2025 07:28 AM
Requests missing Category and Sub-Category data in sc_task table.
Need to be fixed urgently. Quick help would be appreciated. Some requests are blank and some request reflecting Category and Sub-Category.
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04-22-2025 07:29 AM
Hi @anuragkumbh
Any screenshot ?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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04-22-2025 07:32 AM
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04-22-2025 07:35 AM
Hi @anuragkumbh
You are checking in the sc_task table, which is extended from the task table, and it is expected behavior. The reason might be that the record you’re checking doesn’t have any values or hasn’t been added at the form level, so these fields appear blank.
To test this, group by "Task" and see the incident record; you should be able to see the values. So, there’s nothing to worry about
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-22-2025 07:44 AM
HOw to fix this?
