Send change Approval Notifications to Approval Group Email (DL) Only (Not Individual Members)

[charankumap]

Hi Community,

I have a requirement related to change approval notifications. By default, approval notifications are triggered to approvals on the change record, and the notification is sent to all individual users who are members of the approval group.
However, my requirement is different: When a Change Request approval is triggered from a ServiceNow Approval Group (for example, an approval group like CAB, Supervisors, etc.) The approval notification email should be sent only to the Approval Group email address (for example: cab@company.com) The notification should NOT be sent to the individual users who are members of that group

Currently: Even when the approval is associated only with the approval group (and not assigned to individual users), The notification is still being delivered to all group members instead of only the group email address. but in the recipient it was showing DL(group email) only.
How this can achieved?

PFB screenshot for reference:

Thanks in Advance🙂

[charankumap]

Hi @Vishal Jaswal ,

Thanks for your response. I have a couple of concerns regarding the solution you shared:

1. Incorrect table reference
   The notification you provided is based on the sc_task table. However, my requirement is related to approvals, so it should be based on the sysapproval_approver table, since that is where approval records are generated and managed.

2. Hardcoded group issue
   In your example, the group name is hardcoded. This approach won’t work in my scenario. If I configure multiple groups (e.g., 3–4 groups) in the approval, the notification will be sent to all of them, which is incorrect.

   The expected behavior is:

   • The notification should go only to the specific approval group associated with that approval record, not all groups.
   • It should dynamically pick the group from the approval record (e.g., from the group field on sysapproval_approver), instead of hardcoding it.

[Vishal Jaswal]

Hello @charankumap 

Please see this community post which recommends custom solution as out of the box it is not achievable because SeriveNow sends Change Request approval to all Group members by default: https://www.servicenow.com/community/virtual-agent-forum/change-approval-policies-and-approval-defin...