Service request has to be auto generated when someone create Application Standard Change .

[geethapasal]

Can someone provide guidance on when someone creates an Application Standard Change,how we can auto generate a service request with the same details of standard change and assigned to particular group.

[Dr Atul G- LNG · Accepted solution]

Hi @geethapasal 

May i know why you need 2 records for same purpose, change is getting created then what is need to create Req?

[Dr Atul G- LNG · Accepted solution]

Hi @geethapasal 

May i know why you need 2 records for same purpose, change is getting created then what is need to create Req?

[geethapasal]

As user mentioned as by default change was assigned to one group they need for another group Service request has to be assigned for tracking.

[Dr Atul G- LNG · Accepted solution]

Hi @geethapasal 

That is wrong approach, in this case better use the task management. In a single change create N number of task and assigned to team for action. That is best way to do.