ServiceNow Mobile App - Create a feedback form

[krutikapatil]

Hello, I'm trying to create a feedback form in the ServiceNow mobile app as a popup screen. How would I go about creating this form? Should I create one in survey designer? Create a new form screen in mobile app builder? If so, where do the answers, get stored? Guidance on this topic would be appreciated!

[mujeebqasimi]

Yeah, you can just build it in Mobile App Builder. Make a new form screen and hook it up to a custom table, like x_yourapp_feedback. Whatever users type in will get saved there, so you can use it later for reports or flows.

If you just want something super simple, you could use Survey Designer, but surveys aren’t great for popups since they open in a separate flow.

So yeah, go with a form screen if you want it to show as a popup.

[krutikapatil]

@mujeebqasimi Thanks for your insight! If I was to use Survey Designer and forgo the pop up, how would I call it in the app? Through a link?

[mujeebqasimi]

yep, you can call a Survey from the mobile app.

Fastest way:
https://www.servicenow.com/community/developer-articles/add-survey-for-the-now-mobile-experience/ta-...