Serviceow Store is not accepting credentials

[SurapureddyD]

I wanted to install Microsoft Teams integration plugin. But the issue is that ServiceNow store is not accepting my credentials, i.e., my Servicenow instance credentials to get logged in? Any solution please reply

[Dr Atul G- LNG]

Hi @SurapureddyD 

A personal ID will not work in this case. You need to link your ID with a company or client ID, after which it will be added to the Store for access.

[SurapureddyD]

Hi Tara Parton,

Thanks for the reply, as you said, I have given my company credentials, but it is not accepting.

Regards,
Deepika

[Dr Atul G- LNG]

Hi @SurapureddyD 

Has it been mapped to your company access? In my previous account, I faced a similar issue. I reached out to my internal ServiceNow lead, who performed some configurations to add me to the portals (I’m not entirely sure about the specifics). After that, it worked for me. I recommend checking with your ServiceNow lead.

[Viraj Hudlikar]

Hello @SurapureddyD 

Reach out your internal practice team, they will map your id and you will get access to store.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.