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Show the list of applications based on assignment group in the Itask table

SanikaK
Tera Contributor

I have a requirement on the Itask table(u_incident_task).
I have created new field application name (u_applname) which is a reference filed (referring to cmdb_ci_appl). 
When the user selects the assignment group on u_incident_task, the u_applname should filter only those applications mapped to the selected assignment group.

Kindly help on this, understanding the relation between the tables and how to achieve this

Thanks in advance

5 REPLIES 5

armanoj
Mega Sage

@SanikaK ,

 

there is any common field in both table?

 

armanoj
Mega Sage

@SanikaK ,

 

in the cmdb_ci_appl table there is field called support group. Based on that we can populate the application name


example:

Assignment group you select is any of the support group then in the Application name populate which belongs to the support group.

armanoj_0-1771304602692.png

 

 

Ankur Bawiskar
Tera Patron

@SanikaK 

you can use advanced reference qualifier on that app name field like this

Example: I took support group to filter, you can filter based on the group field which you want

support_group -> field on cmdb_ci_appl

u_groupField -> field on your custom table

 

javascript:'support_group=' + current.u_groupField;

AnkurBawiskar_0-1771303973845.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@SanikaK 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader