Show the list of applications based on assignment group in the Itask table
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2 hours ago
I have a requirement on the Itask table(u_incident_task).
I have created new field application name (u_applname) which is a reference filed (referring to cmdb_ci_appl).
When the user selects the assignment group on u_incident_task, the u_applname should filter only those applications mapped to the selected assignment group.
Kindly help on this, understanding the relation between the tables and how to achieve this
Thanks in advance
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2 hours ago
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2 hours ago - last edited an hour ago
@SanikaK ,
in the cmdb_ci_appl table there is field called support group. Based on that we can populate the application name
example:
Assignment group you select is any of the support group then in the Application name populate which belongs to the support group.
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an hour ago
you can use advanced reference qualifier on that app name field like this
Example: I took support group to filter, you can filter based on the group field which you want
support_group -> field on cmdb_ci_appl
u_groupField -> field on your custom table
javascript:'support_group=' + current.u_groupField;
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
