SOW Problem Management

NeethuB · ‎02-10-2025

In SOW when we create a problem task by selecting "Root Cause Analysis" and click "Create" button.
In the Problem task form its showing type as "General". But we i have chosed the "Root Cause Analysis".

Dr Atul G- LNG · ‎02-10-2025

Hi @NeethuB

I tried in PDI and it is fine, try to repair or upgrade the workspace once.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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NeethuB · ‎02-10-2025

Hi @Dr Atul G- LNG
So ,what is the solution ?
try to repair or upgrade the workspace ?

Dr Atul G- LNG · ‎02-10-2025

Try both @NeethuB

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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NeethuB · ‎02-10-2025

Actually i resolved it . The problem was with the interceptor.