survey error

PadminiY
Tera Contributor

‎06-24-2025 05:42 AM

"your organization policies are preventing us from completing this action from you. for more info please contact help desk."

Getting the above error while opening the survey link

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3 REPLIES 3

Marcos Kassak
Kilo Sage
Kilo Sage

‎06-24-2025 06:03 AM

Hi @PadminiY,

 

Is this a ServiceNow-related survey? Could you please share a screenshot?

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PadminiY
Tera Contributor
In response to Marcos Kassak

‎06-24-2025 06:09 AM

yes, Here is the screenshot

PadminiY_0-1750770524889.png

 

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Marcos Kassak
Kilo Sage
Kilo Sage
In response to PadminiY

‎06-24-2025 06:22 AM

@PadminiY,

 

Right-click this link, copy the survey URL, and paste it into your browser's address bar. If that works, the problem lies with Outlook's launch policy. You may need to contact your IT team to review these policies and app protection.

 

Alternatively, you can access ServiceNow Surveys from the Self-Service module.

 

Hope it helps!

 

If you found my answer helpful or correct ✔️ in any way, please don't forget to mark it to help future readers! 👍

 

--

 

Kind regards,


Marcos Kassak

ServiceNow MVP 2024, 2025 ⭐
Solution Architect  🎯

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