Which role is required to add questions(variables) as columns in report

Hi Everyone,  Which role is required to add questions(variables) as columns in report?? Please give some information on it.

New User Login Failure: "User name or password invalid" despite correct credentials

Hi Everyone,I am encountering an authentication issue with a newly created local user account on my instance. I am hoping the community can help me identify if I have missed a configuration step.Scenario:Logged in as System Administrator.Created a ne...

missed relation etween dashboards and reports

while migrating in instance the dashboards are not captured the reports. but the the update set has both reports and dashboards configuration. how to resolve the issue.

How can we hide a specific Subcategory option from the Subcategory choice list on the Incident form

We have a business requirement on the Incident form to hide one specific Subcategory option when the Category is set to Application. Both fields (Category and Subcategory) are standard choice fields on the Incident table.We cannot deactivate this Sub...

why i showing all time?

Mobile Card Font Icons

Hello All,        Can someone guide me how I can create a custom Mobile Card Font Icons?  I want to create icons for our custom apps but the ServiceNow OOTB icons do not meet requirements or design requirements for our Mobile Apps.  Thanks!

Service now integration with Google cloud storage for uploading 1 GB file

Hi All,Please guide us.Requirement:   When a user raises a service catalog request and attaches a file larger than 1 GB, the file must be saved to an external storage (GCC). Only the link (path) to the file should be provided in the URL field, which ...

Record Producer Not Creating Record When Used in Workspace (Submit Button Not Working)

I’m working on a Record Producer that functions perfectly in the standard UI—it's creating records in my target table without any issues. However, when I add the same Record Producer to my Workspace using the Catalog Item component(ui builder) , the ...

SNPI Story 3 : Task failed - Did you correctly add the HHD Users group with ITIL User as a member?

Why is this task failing ?There is only ITIL user in the instance and still it is trying to ask to add ITIL User ?How to fix this ?

Stage- Requested Item Stage symbols and values issue

Hi everyone,I’m facing an issue with the Stage field on the Requested Item [sc_req_item] table.When a request goes through its lifecycle, I update the Stage field using a Business Rule based on the State. On the form view, the Stage value updates cor...

How to Get paremeter value from public survey url

I have a req for adding the read only question User Name to a public survey. the value of User Name need to get from URL. how to implement it? 

Priority of HR Cases to be visible on portal

Hello All,  We have requirement to add priority of hr cases to be visible on portal.I checked for standard ticket configuration but <info field> option is not there for HR Cases and even if we remove that advanced tick and select fields from <info fi...