Hi Experts, I am using a source-2-pay workspace, and I see over there that an OOTB 'discuss' button is there on my Finance Case record. It's not a UI Action. I want to hide that button. How do I do that? Edit: I tried the below steps and it worked: T...
I have created a scoped app in which I have added 2 fields, approval and approval_history to make use of "Ask for Approval" activity, which is working perfectly fine.However, when I am adding the group approval it is creating just 1 entry per user in...
Risk Assessment in Change ManagementWhen managing change requests in ServiceNow, assessing risk is a critical step to ensure changes are implemented safely and effectively. ServiceNow provides two primary methods for calculating the risk of a change:...
Step 1: Log in to ServiceNowOpen your ServiceNow instance in a browser.Enter your credentials and log in.Step 2: Navigate to KnowledgeIn the left-hand Application Navigator, type Knowledge.Click Knowledge → Articles → Create New.Step 3: Select Knowle...
Build My First App Engine Studio ApplicationI am walking through the steps of My First App Engine Studio and I am at the point where I am setting up my trigger and It says to choose "submission date"? But I don't see that anywhere in the documentatio...
I am new to ServiceNow and would like to strengthen my development skills. Could you please guide me on how I can access scenario‑based questions and additional practice materials?
Hello Experts,I have a voucher for CIS exam which is valid till june 2026. But it the voucher is from June 2025 which I did not user. Currently how can i schedule the exam using that voucher. which was for old system . Any idea. Thanks and Regards,Na...
Hi Experts, I am using workspace and I want the case form to be scrolled down to the closure code field as soon as user clicks on resolve button UI action. Is there any possible client side method to do this?
Hi team, We have requirement to migrate 1 form from agile-point to servicenow.As per thier process once requestor submits the form it goes to reviewer and reviewer and send the form back to Requestor to edit few fields for correction and submit back...
With technology evolving so quickly, I’ve been thinking about which software skills will actually matter the most in 2026. There’s a lot of talk around cloud computing, DevOps, AI tools, cybersecurity, and automation, but it can be confusing to decid...
I was wondering if Wildcards cab be used in auto routing keywords? For instance Q*JDE .. instead of using queuejde.
i want to trigger a customer satisfaction servey to every 5th incident caller,when every 5th softwre category incident get resolved,
Hi, I want to create playbooks for Cases and Incidents.The goal is, that based on a Service CI definied in the Incident, the Operator gets the possibility to select the affected CI.How could I do this during a playbook?
Hi all,I want to build a Playbook for the Operator so we could guide the Operator through different questions and other things to work on the case.One step should be the ability to select a related CI which is in relation of the selected Business Ser...
