Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Cr...
Task Instructions:
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| 3. | 1. | Navigate to the All menu and select Incident > All.
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| | 2. | Select Show/hide filter (funnel) icon.
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| | 3. | Set the field, operator(filter/condition), and value choice lists to the following: State | is not | Closed AND
Assignment Group | is not empty AND
Assigned to | is not empty
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| | 4. | Select Run.
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| | 5. | Select the Priority column to sort the list so that 1-Critical incidents appear first in the list.
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| | 6. | Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes. (10 rows will be updated.) - TIP: To use the List Editor, press the Shift key on your keyboard, and use your mouse to click and drag to select multiple fields in a column. This allows you to edit multiple records at the same time.
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i tried a lot of times. it didn't work?
can someone help me out?
