Taxonomy- Employee center

NelishaJ
Tera Contributor

‎04-11-2025 12:48 AM

Hi, have created new taxonomy named 'Test Taxonomy' by cloning the OOB taxonomy but i cant see this on ESC portal. What i'm missing?

Please Assist

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-11-2025 12:52 AM

Hi @NelishaJ 

 

Greetings!!

Technically, you just clone the taxonomy, and in the backend, other components are also cloned, which will require some changes. Check these two links, and you’ll get a better idea.

 

https://www.servicenow.com/community/hrsd-forum/issue-after-cloning-taxonomy-on-employee-center/m-p/...

https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/employee-cent...

 

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Dr. Atul G. - Learn N Grow Together
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Medi C
Giga Sage

‎04-11-2025 12:54 AM

Hello @NelishaJ,

Please verify that:

  • Your taxonomy has catalog items or topics linked to it.

  • These items are also active and available to users.

 


If you found this helpful, please hit the thumbs-up button and mark as correct. That helps others find their solutions.

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NelishaJ
Tera Contributor

‎04-11-2025 01:03 AM

Yes everything is activated

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to NelishaJ

‎04-11-2025 01:51 AM

Hi @NelishaJ 

 

Try to create a new topic and content and then chekc.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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