Technical Performance - Content Gaps

[JyothiT]

Hi Everyone,

I have newly created a Knowledge Base in ServiceNow by integrating articles from Madcap Flare (which means basically all the articles in the Knowledge Portal in ServiceNow come from Madcap Flare).  The plug-in used in ServiceNow for acquiring data is Performance Analytics - Content Pack - Knowledge Management. 

The current issue is that I am unable to get metrics and analytics on the following:

1. The number of users granted access, both internally and externally, is also summarized by customer.
2. How many pages does a user view in a single session?
3. Top ten articles by user type, including which company they are from.
4. How to track the User Experience?
5. If searches are not producing results, can they be tracked? 
6. Is the data only collected from the Knowledge Base, instead of the entire helpdesk data?
7. If any technical error occurs, like taking time to load the page, or if unable to log in or open any links, can these be tracked?
8. The count of pages a user has clicked on, and how long they stay on a particular page?
9. Is it an active or inactive user? Can this be tracked?
10. Is it possible to track the users who click on the links, the videos, and whether they have watched them or just skimmed through?
11. Track the Articles that have not been used at all, and the articles that have been used frequently.
12. Number of people who have flagged, subscribed, and edited the articles (internal and external customers), and the comments received, helpful or not?
13. Can we track the keywords used in the search bar, and the exact data from the highest to the lowest?
14. Is it possible to keep a record of the number of notifications received by users?

Hope you guys could help me with this.