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01-22-2025 01:18 AM
Hi, Should a ticket be closed without the problem being solved and the customer's consent? Thanks for the input, I'm new here!
Solved! Go to Solution.
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01-22-2025 06:33 AM
Hi @IrmiS
It is totally depend on process. If the prb is open and you have Workaround close the Incident else no.
Aldo discuss with customer before closing it.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-22-2025 06:33 AM
Hi @IrmiS
It is totally depend on process. If the prb is open and you have Workaround close the Incident else no.
Aldo discuss with customer before closing it.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-28-2025 12:17 AM
Thank you for your help and feedback!