tiecket status

IrmiS
Kilo Contributor

Hi, Should a ticket be closed without the problem being solved and the customer's consent? Thanks for the input, I'm new here!

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @IrmiS 

 

It is totally depend on process.  If the prb is open and you have Workaround close the Incident else no.

 

Aldo discuss with customer before closing it.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @IrmiS 

 

It is totally depend on process.  If the prb is open and you have Workaround close the Incident else no.

 

Aldo discuss with customer before closing it.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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IrmiS
Kilo Contributor

Thank you for your help and feedback!