Urgent: PDI dev205499 Offline – 502 Bad Gateway – Request to Recover Existing Instance

[pranaygadig]

Hello ServiceNow Team,

My Personal Developer Instance (dev205499) has been showing Offline for the past 1–2 days.

When I try to access my instance, I receive a 502 Bad Gateway error.

I have already tried:

1. Refreshing the instance multiple times.
2. Waiting more than 5 minutes.
3. Checking the instance history.

Unfortunately, the instance is still Offline.

I have important project work and configurations saved in this instance. I do not have a backup, and I do not want to release or reset the instance because I may lose my existing work.

Could you please help me recover my existing instance and restore access without losing my data?

Instance ID: dev205499
Release: Australia
Status: Offline
Error: 502 Bad Gateway

Please let me know if there is any way to recover my existing instance.

Thank you for your support.

[Dr Atul - LNG]

Hi @pranaygadig 

PDI Maintenance and Availability

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

• Wait for maintenance to complete and your instance to become available again.

• Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

[Mark Manders]

The Community can't help you here. In fact, nobody can. It is what it is. PDIs are unsupported. Always back up any config and data you can't afford to lose. A PDI can go down at any given point in time. That's how dependable they are. Especially lately.