Topics one must cover before joining as a Service Desk in IT sector

saikatmofc
Kilo Explorer

6 hours ago

I am going to join as a service desk analyst , which topics i must know in service now so that i can serve my organization smoothly.

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Dr Atul G- LNG
Tera Patron

5 hours ago

Hi @saikatmofc 

 

Start with CSA : 

 

https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f79b4...

 

Support Specialist
Career Journey
 

https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=1604ae9...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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