Unable to Add Field via Configure Form Layout

[rajeevnethi]

Hi All,

I’m trying to add a field to the Incident form, but I’m unable to do so through Configure Form Layout. I’ve already attempted the available options, but the field still doesn’t appear. Please see the screenshots below for reference, and kindly suggest how I can resolve this.

Thanks

[Hemanth M]

Hi @rajeevnethi ,

Can you please upload large size images (unable read the details) and meanwhile check filed dictionary that is it available on Task/Incident table?

[Ankur Bawiskar]

@rajeevnethi 

are you admin?

the field is on which table, it's own or parent table?

[SriharshaYe]

As you have already personalized few of the columns in the list view you will not able to see changes made in the list layout until your personal list is reset to column defaults.
To Resolve this issue in the list view , click on personalize(gear) icon then click on reset to column defaults.
now configure the list layout now willbe able to add the desired field on the list view.

if my response has helped you in resolving the issue . please upvote the solution.

[rajeevnethi]

Hi All,

Thank you for your responses.

I’m still trying to add a field to the Incident form, but I’m unable to do so through Configure Form Layout. I’ve already attempted the available options, but the field still doesn’t appear. Please see the screenshots below for reference, and help me.