Unable to clone target

[vincenzogri]

I cannot clone target and receiving the following error.

Which URL shall use as target URL?

I am using the one attached and received via email but getting an error

[vincenzogri]

I used both URLs and in both case, I received 2 different error messages. I would like to know how can I close an instance if the URL received via email with the credentials is not good to be cloned? thanks

[Dr Atul G- LNG]

If this can help

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863678

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870473

Else log a Now Learning case , as this is lab instance.

[Dr Atul G- LNG]

Hi @vincenzogri 

After reviewing the screenshot:

1. The HA plugin is missing in the target instance.
2. So, log in to the target instance, refer to clone1.jpg, and install the HA plugin.

[vincenzogri]

where I can find it? I cannot find HA plugin in the plugin section

[Dr Atul G- LNG]

Hi @vincenzogri 

If this can help

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863678

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870473

Else log a Now Learning case , as this is lab instance.