Unable to Use App Engine Studio – License Required

PERISETTYS
Kilo Contributor

2 weeks ago

Screenshot 2025-08-25 215644.png

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

2 weeks ago

Hi @PERISETTYS 

 

No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:

DrAtulGLNG_0-1756141580915.png

 

 Recommended Steps

  1. Log in to developer.servicenow.com

  2. Go to your Profile

  3. Select Change User Role

  4. Change the role from AES to admin

  5. Save the changes

  6. Log out and log back into your PDI

If the issue still persists, release the instance and provision a new one.

This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.

DrAtulGLNG_1-1756141580916.png

 

 Workaround (if it still doesn’t work)

  1. Assign the admin role

  2. Log out and log back in

  3. Assign the AES role

  4. Then, reassign the admin role again

This sequence has worked in some cases.

 

If it still doesn’t work, release the instance and request a new PDI with a lower version, and then upgrade it to the latest version afterwards.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Nikhil Bajaj9
Giga Sage

2 weeks ago

Hi @PERISETTYS ,

 

Naviagte to developer.servicenow.com and login. Once logeed in- click on Arrow next to your name and you will be able to see many options- select Change role and change it to Admin and check again. 

If it is not working then try to repair Studio (AES) plugin.

 

if my answer helepd you, please mark it- solution accpeted.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
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