Getting liscense issue newly created instance

ghanokar1
Tera Contributor

‎07-30-2025 08:06 AM

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-30-2025 08:25 AM

Hi @ghanokar1 

 

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

  1. Log in to developer.servicenow.com.

  2. Go to your Profile.

  3. On the left-hand side, open the Instance Recreate section.

  4. Select Change User Role.

  5. Change the role from AES to Admin.

  6. Save your changes.

  7. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

 

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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