Unable to view complete choice inside variable in Portal view

AbhinavK2634071 · 3 weeks ago

For Example In my incident form there is a variable "How Are You Affected" It does not show the complete choice written there.

Dr Atul G- LNG · 3 weeks ago

Hi @AbhinavK2634071

Any screenshot?

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Ankur Bawiskar · 3 weeks ago

@AbhinavK2634071

what's your business requirement?

share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

SinghShailendra · 3 weeks ago

Possible reason might be

Check variable type = Choice
Verify choices exist
Check UI Policies / Client Scripts
Test in Native UI (Service Catalog → Try It) — does it show there?
- If yes → issue is with Service Portal rendering.(Widget Caching Issue
  - Service Portal widgets sometimes don’t refresh new changes.
  - Fix: Clear cache → Cache.do in the URL, then reload portal.
  )
- If no → issue is with variable configuration.

If my response helped please mark it helpful.

Regards,
Shailendra

AbhinavK2634071 · 3 weeks ago