User initials are showing on any form for long time.

[SHUBHAM78]

Hi Everyone,

As I come across that when one user who view any incident form or change form or any form. His initials are showing for long time even through the user closed the tab or form. In general the initials went away for other

but for one specific user the initials are staying for more than 10 15 mins.

Any suggestions.

[Ankur Bawiskar]

@SHUBHAM78 

could be a cache issue

ask that user to clear cache using cache.do and then logout and login again

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @SHUBHAM78 

Check this KB and validate :

KB0685844 The User Presence Properties are set to true but still the feature is not working 

KB0622188 Form header displays user presence icon for users who have left the record 

[a_secor_osjl]

I am having the same issue with one particular user. I had him do the cache.do, and log out/in. That worked temporarily, but when we tested again with the same record, I can see the icon appear, but it doesn't go away when he leaves the record. my icon comes and goes almost immediately on any records I view.