We are unable to dot-walk the Assignment Group field from the RITM Configuration Item field.

[riya1814]

We are unable to dot-walk the Assignment Group field from the Requested Item to the Configuration Item. Could anyone please assist with this? (refer to the attached screenshot)

[Shruti]

Hi

Assignment group field is not present on cmdb_ci table. You can use any of these fields to map

Approval group, change group, managed by group, support group

[VivekSattanatha]

Hi Riya,

Do you mean 'Change group'? There is no Assignment group field label exist in Configuration item. The 'Change group' field backend name called 'assignment_group'

Regards,

Vivek

[Ankur Bawiskar]

@riya1814 

assignment_group is field on task table and not on cmdb_ci

You are picking wrong field.

Please check with your customer which field on cmdb_ci should you pick which refers to group table

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[Ankur Bawiskar]

@riya1814 

Hope you are doing good.

Did my reply answer your question?

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