We are unable to dot-walk the Assignment Group field from the RITM Configuration Item field.

[riya1814]

We are unable to dot-walk the Assignment Group field from the Requested Item to the Configuration Item. Could anyone please assist with this? (refer to the attached screenshot)

[Shruti]

Hi

Assignment group field is not present on cmdb_ci table. You can use any of these fields to map

Approval group, change group, managed by group, support group

[VivekSattanatha]

Hi Riya,

Do you mean 'Change group'? There is no Assignment group field label exist in Configuration item. The 'Change group' field backend name called 'assignment_group'

Regards,

Vivek

[Ankur Bawiskar]

@riya1814 

assignment_group is field on task table and not on cmdb_ci

You are picking wrong field.

Please check with your customer which field on cmdb_ci should you pick which refers to group table

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[PoonkodiS]

Hi @riya1814 ,

There is no Assignment group field in the cmdb_ci table, but it has support group field. There is one out of the box business rule "populate assignment group based on ci/so".It automatically populate the assignment group of the corresponding configuration item support group.If the ci doesn't has the support group,the assignment group will be populated based on the support group of the service offering.

Thanks,

Poonkodi