We are unable to dot-walk the Assignment Group field from the RITM Configuration Item field.

riya1814
Tera Contributor

3 weeks ago

We are unable to dot-walk the Assignment Group field from the Requested Item to the Configuration Item. Could anyone please assist with this? (refer to the attached screenshot)
riya1814_0-1765363798723.png

 

 
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PoonkodiS
Mega Sage

3 weeks ago

Hi @riya1814 ,

There is no Assignment group field in the cmdb_ci table, but it has support group field. There is one out of the box business rule "populate assignment group based on ci/so".It automatically populate the assignment group of the corresponding configuration item support group.If the ci doesn't has the support group,the assignment group will be populated based on the support group of the service offering.

 

Thanks,

Poonkodi

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