Hello All,
we are working on integrating webex contact center with servicenow instance via the plugin Cisco Webex Contact Center CTI Connector(x_caci_crm_wxcc). The documentation mentions, that every inbound and outbound call will generate an interaction by default.(https://help.webex.com/en-us/article/nw002t4/Access-and-use-Webex-Contact-Center-within-ServiceNow-(...
Is it possible to suppress this via the OpenFrame configuration so that no interaction is created by default.
https://store.servicenow.com/store/app/3fe073a61ba46a50a85b16db234bcb44
#cti
#webex
#developers
