Hello - I would like that when a new Incident or Change ticket is created, that the user selects the type (category, subcategory, service, catalog item ?) and that this drives the Assignment group. How can I create this dependency between the type of ticket and the Assignment group and what is the best table to use. I like the idea of using the Category, sub category, but since these are I think choice fields, I am not sure how to do this.
Thanks
