What role should an ESS (End user) should have ?

Jay75 · ‎10-01-2025

Hi Team,

Could anyone let me know what a basic standard end user should have a role ? These end users will be just needed to access ServiceNow to submit their tickets and track their tickets.

Please could you help me on this @Ankur Bawiskar

Thanks

Kamalesh

Dr Atul G- LNG · ‎10-01-2025

Hi @Jay75

End user required no role, ootb he/she can access and submit request, incident and access kb.

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Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer

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Rafael Batistot · ‎10-01-2025

Hi @Jay75

See this article. Might help you

https://www.linkedin.com/pulse/understanding-servicenow-roles-permissions-what-you-need-kharbanda-zq...

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Ankur Bawiskar · ‎10-01-2025

@Jay75

I agree with what @Dr Atul G- LNG mentioned.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Nikhil Bajaj9 · ‎10-01-2025

Hi @Jay75 ,

By default user will be getting ESS Role (when we are not assigning role to user) which is a logical role and users will be able to access Service portal and ESS application and modules in Servicenow. ESS is not a physical role (You will not find it in servicenow).

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Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025