What role should an ESS (End user) should have ?

Jay75
Tera Contributor

‎10-01-2025 06:36 AM - edited ‎10-01-2025 06:39 AM

Hi Team,

 

Could anyone let me know what a basic standard end user should have a role ? These end users will be just needed to access ServiceNow to submit their tickets and track their tickets.

Please could you help me on this @Ankur Bawiskar 

 

Thanks

Kamalesh

 

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Dr Atul G- LNG
Tera Patron

‎10-01-2025 06:40 AM

Hi @Jay75 

 

End user required no role, ootb he/she can access and submit request, incident and access kb.

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Rafael Batistot
Kilo Patron

‎10-01-2025 06:42 AM

Hi @Jay75 

 

See this article. Might help you 

 

https://www.linkedin.com/pulse/understanding-servicenow-roles-permissions-what-you-need-kharbanda-zq...

If this response was helpful, please mark it as Helpful and, if applicable, as Correct, this helps other users find accurate and useful information more easily.

Ankur Bawiskar
Tera Patron

‎10-01-2025 06:47 AM

@Jay75 

I agree with what @Dr Atul G- LNG mentioned.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Nikhil Bajaj9
Tera Sage

‎10-01-2025 07:18 AM

Hi @Jay75 ,

 

By default user will be getting ESS Role (when we are not assigning role to user) which is a logical role and users will be able to access Service portal and ESS application and modules in Servicenow. ESS is not a physical role (You will not find it in servicenow).

 

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Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025
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