When record created in custom table from Interaction "Create request" UI action,
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06-18-2025 05:10 AM
When record created in custom table from Interaction "Create request" UI action from Service Operations Workspace, the interaction doesn't gets attached to the record created in custom table. But when record created in the request table it gets attached to the interaction.
Could anyone please help to resolve this
Thanks.
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06-18-2025 07:41 AM
@Ankur Bawiskar , could you please help me with the solution ASAP if possible
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06-18-2025 08:07 AM
check this link on how to pass the interaction sysId and then it will help you to populate that on REQ/RITM and in that way linkage will be established
check below link response from Subhadeep
Create Request UI Action in Incident does not set parent incident when redirected to Service Portal
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader