When record created in custom table from Interaction "Create request" UI action,

jitendra2
Tera Expert

When record created in custom table from Interaction "Create request" UI action from Service Operations Workspace, the interaction doesn't gets attached to the record created in custom table. But when record created in the request table it gets attached to the interaction.

 

Could anyone please help to resolve this 

 

Thanks.

6 REPLIES 6

@Ankur Bawiskar , could you please help me with the solution ASAP if possible

@jitendra2 

check this link on how to pass the interaction sysId and then it will help you to populate that on REQ/RITM and in that way linkage will be established

check below link response from Subhadeep

Create Request UI Action in Incident does not set parent incident when redirected to Service Portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader