why the caller field on stopped showing us all the users when we launch a ticket via our Slack

[SubhanS]

why the caller field on SNOW has stopped showing us all the users when we launch a ticket via our Slack integration application?

[Ankur Bawiskar]

@SubhanS 

Did someone add reference qualifier on caller_id field recently?

Did someone update the existing OOTB query business rule "incident query" on sys_user table?

what debugging did you perform?

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