why the caller field on stopped showing us all the users when we launch a ticket via our Slack

SubhanS
Tera Contributor

why the caller field on SNOW has stopped showing us all the users when we launch a ticket via our Slack integration application?

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@SubhanS 

Did someone add reference qualifier on caller_id field recently?

Did someone update the existing OOTB query business rule "incident query" on sys_user table?

what debugging did you perform?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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