why the caller field on stopped showing us all the users when we launch a ticket via our Slack
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‎04-07-2025 07:01 AM
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‎04-07-2025 07:06 AM
Did someone add reference qualifier on caller_id field recently?
Did someone update the existing OOTB query business rule "incident query" on sys_user table?
what debugging did you perform?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader