From Fundamentals to Real Outcomes

Last quarter, we focused on navigating the ServiceNow ecosystem. Where to start, how to think about roles, and how to make sense of everything available. This quarter, we’re taking the next step. The ...

Q1 Wrap Up: What Should We Build Next?

As Q1 comes to a close, I wanted to share.a quick reflection on the first run of our quarterly themes. Over the past 10 weeks, we've started to build a consistent rhythm of conversations across the co...

The Advantage You Might Be Overlooking (Webinar Reminder)

One of the responses we got this week said something simple but important. @Aditya_hublikar shared how he's often found discussions on the ServiceNow Community platform about different approaches, bes...

Learning Moves Faster Together

The ServiceNow Ecosystem can feel much easier to navigate once you realize you don't have to figure everything out on your own. This week, we're focusing on how the community itself can serve as a nav...

Finding Your Entry Point

Earlier this week we asked how people first entered the ServiceNow ecosystem, and it was great to see a couple of community members share their paths. @David Nottingha explained that his introduction ...

Where Do You Start? (Office Hours Reminder)

One of the most common questions in a large ecosystem like ServiceNow is simple: where should I start? There are multiple entry points. Some people begin as admins. Others come for development, projec...

Finding Your Focus in a Big Ecosystem

Earlier this week we talked about the reality of working in a large ecosystem. There is always something new to learn, another capability to explore, or a different path you could take. Trying to keep...

The Discipline of Focus

The ServiceNow ecosystem is broad. New products, certifications, features, learning paths and conversations are constantly emerging. It's easy to feel like staying relevant means keeping up with all o...

Choosing Depth in a Wide Ecosystem

This week’s discussion around responsibilities surfaced something that comes up a lot when people are navigating the ServiceNow ecosystem. The instinct is to go wide. Learn to be an admin, a developer...

You Don’t Have to Do Everything

One of the most important shifts in navigating the ServiceNow ecosystem is realizing that no single person is meant to do everything. This week, we’re focusing on understanding how roles interact acro...

Introducing Office Hours with Frances Frei

We're excited to share a new series of professional development office hours led by Professor Frances Frei, a Harvard Business School professor and leadership expert. These sessions focus on building ...

Building a Mental Map of the Platform

One of the clearest patterns emerging from this week's conversation is how valuable it is to have a mental map of the platform. Community members like @fknell and @cmdbPlaybook mentioned that capabili...

Understanding What Lives Where

As you spend more time in the ServiceNow ecosystem, one of the biggest shifts is learning to distinguish between products, capabilities, and the roles they serve. Early on, it's easy for everything to...

When the Ecosystem Finally Made Sense

When you first encountered the ServiceNow ecosystem, what felt confusing and what helped it finally click? Maybe it was understanding how products relate to reach other. Maybe it was figuring out wher...

Finding Your Way in the ServiceNow Ecosystem

We're kicking off a new way of engaging with the ServiceNow Community this quarter! Introducing Quarterly Community Themes, a pilot designed to bring content, conversations, and live moments together ...

February Speed Networking (APJ-Friendly Time) Photos

Attached are the (2) screen grabs of the evening (APJ) Speed Networking on Feb 3rd! Thank you all so much for coming and we hope to see you again in April!

February Speed Networking (EMEA-Friendly Time) Photos

 Attached to this post are the (4) screen grabs of our zoom for the group photo! Thank you all for attending and looking forward to seeing you in April!

Introducing our newest team member: Jasmine Coleman

Hello Community! I am excited to announce Jasmine Coleman, @jasminecole, has joined our Community team. She is working on some exciting things, which you will be able to get a sneak peak into if you j...

Access ServiceNow skills and gain your CSA with Lumify's ServiceNow Jumpstart Program: Register Now!

Introducing the ServiceNow Jumpstart: CSA Pathway. Created by Lumify Work (formerly DDLS) in partnership with ServiceNow, this global-first program combines the flexibility of self-paced learning with...

Certified Professional Platform Owner Beta Exam is Now Available

We’re excited to announce the launch of the Certified Professional Platform Owner Beta Exam — your opportunity to be among the first to validate your expertise and help shape the future of this new ce...