Choosing Depth in a Wide Ecosystem

This week’s discussion around responsibilities surfaced something that comes up a lot when people are navigating the ServiceNow ecosystem. The instinct is to go wide. Learn to be an admin, a developer...

You Don’t Have to Do Everything

One of the most important shifts in navigating the ServiceNow ecosystem is realizing that no single person is meant to do everything. This week, we’re focusing on understanding how roles interact acro...

Introducing Office Hours with Frances Frei

We're excited to share a new series of professional development office hours led by Professor Frances Frei, a Harvard Business School professor and leadership expert. These sessions focus on building ...

Building a Mental Map of the Platform

One of the clearest patterns emerging from this week's conversation is how valuable it is to have a mental map of the platform. Community members like @fknell and @cmdbPlaybook mentioned that capabili...

Understanding What Lives Where

As you spend more time in the ServiceNow ecosystem, one of the biggest shifts is learning to distinguish between products, capabilities, and the roles they serve. Early on, it's easy for everything to...

When the Ecosystem Finally Made Sense

When you first encountered the ServiceNow ecosystem, what felt confusing and what helped it finally click? Maybe it was understanding how products relate to reach other. Maybe it was figuring out wher...

Finding Your Way in the ServiceNow Ecosystem

We're kicking off a new way of engaging with the ServiceNow Community this quarter! Introducing Quarterly Community Themes, a pilot designed to bring content, conversations, and live moments together ...

February Speed Networking (APJ-Friendly Time) Photos

Attached are the (2) screen grabs of the evening (APJ) Speed Networking on Feb 3rd! Thank you all so much for coming and we hope to see you again in April!

February Speed Networking (EMEA-Friendly Time) Photos

 Attached to this post are the (4) screen grabs of our zoom for the group photo! Thank you all for attending and looking forward to seeing you in April!

Introducing our newest team member: Jasmine Coleman

Hello Community! I am excited to announce Jasmine Coleman, @jasminecole, has joined our Community team. She is working on some exciting things, which you will be able to get a sneak peak into if you j...

Access ServiceNow skills and gain your CSA with Lumify's ServiceNow Jumpstart Program: Register Now!

Introducing the ServiceNow Jumpstart: CSA Pathway. Created by Lumify Work (formerly DDLS) in partnership with ServiceNow, this global-first program combines the flexibility of self-paced learning with...

Certified Professional Platform Owner Beta Exam is Now Available

We’re excited to announce the launch of the Certified Professional Platform Owner Beta Exam — your opportunity to be among the first to validate your expertise and help shape the future of this new ce...

Expanding the Platform Owner Career Journey

Whether you’re an experienced Platform Owner looking to strengthen your leadership impact or an aspiring one ready to take your skills to the next level — we’ve got exciting news. We have launched the...

Calling All ServiceNow Subject Matter Experts!

Help Shape the Future. ServiceNow Certifications are strengthened by the experts who help build it. Your real-world, hands-on expertise ensures that our exam remains relevant, fair, accurate, and alig...

Ignite the Future: ServiceNow University Events Year-End Celebration Guest Host

We are so excited to announce our guest host for our December Webinar: Atul Grover! Join us in celebrating the end of the year with him on December 9th. Meet Atul Grover — also known as Learn n Grow (...

December Speed Networking Cancelled

Hi Friends! We are so sorry to inform you that we are going to have to cancel our December speed networking session. Not to worry - we will pick it back up in the new year! If you want to see your fel...

Boost Your ServiceNow Skills with Lumify Work’s New Blended Learning Program

ServiceNow is expanding our partnership with Lumify Work (formerly DDLS) to launch our first blended learning experience — designed to make training more flexible, practical, and impactful for every l...

Introducing our Session 2 MVP/Rising Star Panelists!

It's our absolute pleasure to introduce our second session panelists for the September 16th webinar - Achieving through Community: MVPs & Rising Stars! Take a look at this Community all-star lineup! L...

Introducing our Session 1 MVP/Rising Star Panelists!

It's our absolute pleasure to introduce our first session panelists for the September 16th webinar - Achieving through Community: MVPs & Rising Stars! Take a look at this Community all-star lineup! Le...

Help Shape the Future of ServiceNow with Product Lab

We’re excited to invite you to join ServiceNow’s Product Lab Research Program—a community where your voice helps shape the future of our products. As a member, you’ll: Share your experiences using Ser...