jasminecole
ServiceNow Employee

One of the clearest patterns emerging from this week's conversation is how valuable it is to have a mental map of the platform.

 

Community members like @fknell and @snscripts mentioned that capabilities maps helped them understand how different products and functions relate to each other. Seeing that structure made it easier to understand not just what exists, but how everything connects.

 

Others like @Mac-DonaldC shared that courses and certifications played a similar role. Working through structured credential paths and career journeys can help clarify boundaries between products and provide a more complete picture of the ecosystem.

 

For those looking to go deeper, community member @Maik Skoddow has created a blog titled Knowledge and Troubleshooting Resources, located within the Training and Certifications forum of our Community platform. This blog expands on his original Knowledge Resources To Go library, and explores specific topics in greater depth. It's a great example of how practitioners build their own frameworks to navigate complexity over time.

 

Let's keep the conversation going. If there's a course, resource, or reference point that helped you better understand where things fit, feel free to share it here. The most useful tools are often the ones discovered through experience.