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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
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Welcome to ServiceNow
Work at your own pace as you are introduced to the company, learn what ServiceNow is, what it does, and how to use it. This course will have you not only exploring learning content in different modules (presented as lessons), but also engaging in activities, watching videos, interacting with your very own ServiceNow instance through simulator tasks, and challenging yourself with knowledge checks along the way.
What is ServiceNow
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Supercharge your Career with ServiceNow
The Benefit of ServiceNow Certifications to Your Career
This InfoBrief describes the significant findings from a survey among 400 ServiceNow professionals and should help convince you that certification matters to your success, your job performance, and your career
Landing Page to the different Learning & Certification Paths
Once you are ServiceNow certified, you can gain industry recognition, competitive differentiation, greater productivity and results, increased user community satisfaction, and a tangible measure of your educational investment.
Beginners Guide to Understanding ServiceNow (Job) Roles
This thread will serve as a library to CJ & The Duke podcast episodes that detail the most common ServiceNow roles. In each episode we break down what skills/personalities are required and what the work usually entails.
Videos & Podcasts
2021-09-16 by Robert, The Duke, Fedoruk
Is ServiceNow the Right Path for Me?
Over the past few months I’ve been asked “how can I be sure Servicenow is right for me” a number of times. Hope this provides some wisdom for you.
2021-09-16 by Robert, The Duke, Fedoruk
The most common question I get from people exploring or entering the ServiceNow space: how do I learn ServiceNow.
2023-02-21 by Allenovation
12 Reasons to be Excited about a Career in ServiceNow
Are you interested in a ServiceNow job? Maybe you're new to the ServiceNow ecosystem and want to know why other people are excited and passionate about the platform?
2023-03-28 by Allenovation
ServiceNow Interview: Questions to Stand Out
You may have a huge ServiceNow interview coming up, but in addition to reviewing how to respond to questions they ask...you should also consider questions YOU would ask THEM. Due to interviews being a stressful experience, most will miss a critical opportunity to stand out from the crowd by asking strong, confident, and serious questions.
2023-05-09 by Allenovation
The Beginner's Guide to Finding a ServiceNow Job
There's more to finding a ServiceNow job than taking a training course and obtaining a certification. The misconception is that the market is blazing hot, the salaries are high, and there's jobs for everyone. When you're searching and interviewing for a job as a person new to the ServiceNow ecosystem, some will soon realize that it's not that easy. You can't change the fact that you have little to no experience, but what you can change is HOW you go about searching for a job to better your chances. You can also change HOW you interview beyond just studying interview questions.
RiseUp with ServiceNow
RiseUp is a global program designed to skill one million people on the Now Platform by 2024. It will fuel a new economy of in-demand, job-ready talent with an emphasis on faster, more equitable career paths in the high-growth ServiceNow ecosystem.
2022-11-28 by Voleto Digital
All about the ServiceNow RiseUp program
In this Now Club conversation, we have a very interesting chat with Matt Passey, Sr. Director of Global Workforce Placement Partnerships at ServiceNow. Matt shares details behind the RiseUp with ServiceNow program that aims to skill 1,000,000 people in the ServiceNow platform by 2024.
2022-11-28 by @ServiceNerd
RiseUp with ServiceNow
We take a look at how ServiceNow plan to train 1 million new professionals globally by 2024 by providing people with easy access to relevant artifacts and guidance to help people along a chosen career path within the ServiceNow industry.
2022-12-02 by ServiceNow Community
How a Marine Corps Meteorologist and a Remedy developer switched careers to live their tech dream
Time to go from dreaming about a career in tech to living it. Ken was a meteorologist in the Marine Corps who taught himself computing. Gene spent over 20 years as a Remedy developer. Both were looking for their next venture when they discovered ServiceNow and signed up for a personal developer instance to experiment with. But that was just the beginning of their journeys.
2022-12-23 by CJ & The Duke
We discuss the ServiceNow Rise Up program, strategies for Rise-Up cohorts to learn ServiceNow, and the many ways our ecosystem can help.
2023-01-18 by ServiceNow Community
How a high school graduate and a career switcher kickstarted their career on ServiceNow
Whether you’re embarking on a first job or a brand new career, the opportunities are wide open with ServiceNow. Meet two RiseUp Amplifiers from Australia who broke into the tech industry through our NextGen Professionals program. One was fresh out of high school. The other was looking for a career change. Both are getting the training and real-world experience they need to thrive.
2023-01-24 by ServiceNow Community
Kickstart your ServiceNow Learning Journey
oin us to learn how individuals and organizations can kickstart their ServiceNow learning journeys. We’ll take you on a tour of Now Learning, where you can begin your personal learning path We’ll also explore how ServiceNow customers can take advantage of our RiseUp program to fuel your talent pipeline. Lastly, we will also cover how ServiceNow learning credits work.
Certified System Administrator (CSA) - Your Entrance Ticket to the ServiceNow Universe
Passing the System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform. Successfully passing this certification exam also establishes the core skill set necessary to pursue further certification for individuals.
ServiceNow Administration Fundamentals: (Virtual) Instructor-Led
ServiceNow Administration Fundamentals: On Demand
Learn technical administration fundamentals for the ServiceNow platform. This course is for people who will configure ServiceNow.
ServiceNow Certification - Candidate Journey Guide
Use this Candidate Journey Guide to navigate the actions necessary to earn a ServiceNow Certification. Come back to this guide as you progress through each step on your journey or when you have a question about our certification program.
2023-02-28 by Katherine Wiryaman
I passed my CSA (and so can you)
2023-02-22 by Jesalyn Smith
Maximizing Your Study Time: Strategies for Success on the ServiceNow CSA Exam
2022-07-16 by Allenovation
How to get a ServiceNow Certification
In this video we're going to provide a ServiceNow Training and Certification overview where we walk through all those questions and more. There’s a TON of material to cover…so let’s get started!!!
2022-07-16 by Allenovation
What you should know as a new ServiceNow Certified System Administrator (CSA)
You’ve probably been practicing on your personal developer instance, doing hands on lab work, you may have even been accepted and participated in an accelerated training or externship program, but in the end, you took the ServiceNow Fundamentals Course, obtained the voucher, and you passed your Certified System Administrator exam. So, what happens now?
2022-04-22 by SAASWITHSERVICENOW
ServiceNow Admin Full Course | Learn ServiceNow Administration in 7.5 Hours
This training will cover everything you need to know in order to get started with administering a ServiceNow instance. You will learn how ServiceNow works and how to properly configure and customize the platform.
The training has been designed to cover all the topics required to learn to pass ServiceNow System Administrator exam. In addition, I have also added Knowledge Check sessions in which you can check your knowledge after completing couple of videos.
2021 - 2023 by Jeff Thies
ServiceNow Certified System Administrator (CSA) Training
ServiceNowSimple's Certified System Administrator (CSA) Training series is a set of 27 videos teaching all you need to know to successfully pass ServiceNow's CSA certification exam. I recently attended the ServiceNow Fundamentals training course which is the prerequisite to taking the certification exam. I took really good notes! In this series of videos, I'm reteaching all I learned from that course with a hard focus on keeping things as SIMPLE as possible.
Resources
Welcome to ServiceNow: Get started on the right track
We know there is a lot to do when you start your ServiceNow journey, that’s why we want to make it easier for you by providing this informational meetup. Learn about all the ServiceNow resources that are available to you and how to get the most out of them. Then you will be guided to key next steps for a successful ServiceNow start.
Portals and Pages by ServiceNow
Here you can learn more about the ServiceNow products and explore solutions to common problems, by use case or by industry. You can also find out about the benefits of the ServiceNow platform and view demos.
- Resource Center
Find and download data sheets, white papers, case studies, webinars, videos and more. - Events
Join us at an event and see how ServiceNow makes the world of work, work better for everyone. - Demo Center
Demo your way - whether you are new to ServiceNow or an experienced developer, there is an option for you. - Customer Success Center
The ServiceNow Customer Success Center provides playbooks, answers, roadmaps, role-specific content, and essential resources, all easily accessible through an advanced, filter-enhanced search engine. Along with these advantages, the Customer Success Center incorporates the Now Value Methodology, proven to accelerate success. Combining valuable resources and expert content all in one place, the customer success center is your destination for customer success.
Community
The Community It’s an interactive space for customers, partners, and employees to engage, connect, collaborate and share their knowledge of ServiceNow products and services. The Idea Portal allows you to collaborate and vote on top ideas for ServiceNow product enhancements. For more information about using the Community see the Community Welcome Guide.
With Now Learning, you can improve your skills and accelerate your career. Access all the training activities you want including on-demand content, micro-certifications, hands on labs, and a full portfolio of instructor led courses. For more help on using the Now Learning Portal please read the User’s guide
Now Create provides a prescriptive methodology, leading practices, and accelerators, through an intuitive user experience to create exceptional business outcomes faster and with less risk. For more information about using Now Create attend corresponding course at the ServiceNow Learning Portal
All the product documentation for the ServiceNow platform and ServiceNow applications you can find here. Normally this portal is your very first starting point for diving deeper into ServiceNow knowledge.
The Developer Portal supports the efforts and growth of the ServiceNow developer community with self-paced training, documentation and more. You can also sign up for a free ServiceNow developer instance (PDI) to test and improve your skills.
The yearly Knowledge is the most important event for ServiceNow. It’s the place where shared learning happens, connections are born, and new ideas come to life. Experience how the ServiceNow platform makes it possible to transform your business. With hundreds of content-packed sessions, inspirational keynotes, hands-on demos, and immersive experiences, you'll see how together, we make the world work better.
Meet up with colleagues in your area to learn the tips and tricks of ServiceNow Application Development. Get support from the community of developers, the Developer Program, and ServiceNow employees and partners. Think of it as a year-round CreatorCon that happens in your own town. Network with, learn from, and bond with the community of like-minded professionals in the ServiceNow developer ecosystem.
Share is a dedicated section of the Developer Site for members to share their utilities, scripts, and applications created on the Now Platform. Share is a community of developers freely sharing their content, questions, and solutions with one another. Engagement and community culture are what make Share a great place for developers who are building applications on the Now Platform.
Support Portal (formerly known as HI Portal) 🔒
Use the search field to search multiple resources like product documentation, knowledge base, community, and more. When you sign in with your customer account you can create and manage cases, upgrade and manage your customer instances as far as activate and deactivate plugins for them.
For more information about using the HI Portal see Knowledge Article or watch a video on YouTube.
Explore these interactive examples of how customers are using the Now Platform to transform their business processes into digital workflows that create great experiences and unlock productivity.
Sign-in to access the latest information, tools, and resources for partners.
Check out the ServiceNow store to see what other companies have developed and get inspired. If you need something right away you can purchase certified, ready-to-deploy apps right here.
Use this Idea Portal to search for, discuss, and vote on product and feature enhancement requests. In addition to voting, you can submit your own enhancement requests by posting ideas that others can search for and vote on. For more information see the FAQ article
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