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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
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Welcome to ServiceNow
Work at your own pace as you are introduced to the company, learn what ServiceNow is, what it does, and how to use it. This course will have you not only exploring learning content in different modules (presented as lessons), but also engaging in activities, watching videos, interacting with your very own ServiceNow instance through simulator tasks, and challenging yourself with knowledge checks along the way.
What is ServiceNow
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Supercharge your Career with ServiceNow
The Benefit of ServiceNow Certifications to Your Career
This InfoBrief describes the significant findings from a survey among 400 ServiceNow professionals and should help convince you that certification matters to your success, your job performance, and your career
Landing Page to the different Learning & Certification Paths
Once you are ServiceNow certified, you can gain industry recognition, competitive differentiation, greater productivity and results, increased user community satisfaction, and a tangible measure of your educational investment.
Beginners Guide to Understanding ServiceNow (Job) Roles
This thread will serve as a library to CJ & The Duke podcast episodes that detail the most common ServiceNow roles. In each episode we break down what skills/personalities are required and what the work usually entails.
Videos & Podcasts
2021-09-16 by Robert, The Duke, Fedoruk
Is ServiceNow the Right Path for Me?
Over the past few months I’ve been asked “how can I be sure Servicenow is right for me” a number of times. Hope this provides some wisdom for you.
2021-09-16 by Robert, The Duke, Fedoruk
The most common question I get from people exploring or entering the ServiceNow space: how do I learn ServiceNow.
2023-02-21 by Allenovation
12 Reasons to be Excited about a Career in ServiceNow
Are you interested in a ServiceNow job? Maybe you're new to the ServiceNow ecosystem and want to know why other people are excited and passionate about the platform?
2023-03-28 by Allenovation
ServiceNow Interview: Questions to Stand Out
You may have a huge ServiceNow interview coming up, but in addition to reviewing how to respond to questions they ask...you should also consider questions YOU would ask THEM. Due to interviews being a stressful experience, most will miss a critical opportunity to stand out from the crowd by asking strong, confident, and serious questions.
2023-05-09 by Allenovation
The Beginner's Guide to Finding a ServiceNow Job
There's more to finding a ServiceNow job than taking a training course and obtaining a certification. The misconception is that the market is blazing hot, the salaries are high, and there's jobs for everyone. When you're searching and interviewing for a job as a person new to the ServiceNow ecosystem, some will soon realize that it's not that easy. You can't change the fact that you have little to no experience, but what you can change is HOW you go about searching for a job to better your chances. You can also change HOW you interview beyond just studying interview questions.
Career Journeys with ServiceNow
Career journeys are designed around in-demand roles in the ServiceNow ecosystem. Choose one that fits your interests, and you can choose a starting level based on your skills and experience. Get a recommendation if you're not sure where to start.
Each journey includes different levels of achievement that are aligned with the demands of the job market. For example, a career journey with four levels of expertise will have achievement levels such as Associate, Practitioner, Professional and Expert. Each journey level provides guidance on the skills needed to be job-ready for that specific level of expertise. You can start at any level, and we will help you find the right level based on your skills and experience.
Enroll in a level, then choose any tile of content you want to start with. A content landing page is the first page you will see when you click on a tile, outlining the course/content description and any prerequisites before launching.
System AdministratorIn this role, you'll be responsible for managing the Now Platform for your company, including initial setup, maintenance, and troubleshooting. You'll also act as a technical coach for your colleagues. |
Application DeveloperIn this role, you'll solve customer problems with creativity and imagination. You'll use your deep understanding of the Now Platform to design, build, and manage technology solutions to meet your organization's business requirements. |
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Platform OwnerIn this role, you'll be responsible for creating the overall strategy, governance and optimization of the ServiceNow platform within an organization. |
ImplementerIn this role, you'll work closely with organizations to understand their technical needs, business requirements, and processes. Once you've analyzed your organization's existing processes, you'll configure the platform to address their unique needs. |
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Technical Project ManagerIn this role, you'll plan, manage, and execute technical projects in collaboration with business leaders and technical teams. This role requires a broad set of skills and activities, from overseeing a project's execution to planning and budgeting for the future. |
Business Process AnalystIn this role, you'll help organizations document their processes, define business requirements, and create implementation plans. You'll also ensure your organizations' data is accurate to create reliable reports, visualizations, and dashboards. |
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Support SpecialistIn this role, you will be responsible for supporting and resolving customer issues by utilizing ServiceNow. |
Certified System Administrator (CSA) - Your Entrance Ticket to the ServiceNow Universe
Passing the System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform. Successfully passing this certification exam also establishes the core skill set necessary to pursue further certification for individuals.
ServiceNow Administration Fundamentals: (Virtual) Instructor-Led
ServiceNow Administration Fundamentals: On Demand
Learn technical administration fundamentals for the ServiceNow platform. This course is for people who will configure ServiceNow.
ServiceNow Certification - Candidate Journey Guide
Use this Candidate Journey Guide to navigate the actions necessary to earn a ServiceNow Certification. Come back to this guide as you progress through each step on your journey or when you have a question about our certification program.
2023-02-28 by Katherine Wiryaman
I passed my CSA (and so can you)
2023-02-22 by Jesalyn Smith
Maximizing Your Study Time: Strategies for Success on the ServiceNow CSA Exam
2022-07-16 by Allenovation
How to get a ServiceNow Certification
In this video we're going to provide a ServiceNow Training and Certification overview where we walk through all those questions and more. There’s a TON of material to cover…so let’s get started!!!
2022-07-16 by Allenovation
What you should know as a new ServiceNow Certified System Administrator (CSA)
You’ve probably been practicing on your personal developer instance, doing hands on lab work, you may have even been accepted and participated in an accelerated training or externship program, but in the end, you took the ServiceNow Fundamentals Course, obtained the voucher, and you passed your Certified System Administrator exam. So, what happens now?
2022-04-22 by SAASWITHSERVICENOW
ServiceNow Admin Full Course | Learn ServiceNow Administration in 7.5 Hours
This training will cover everything you need to know in order to get started with administering a ServiceNow instance. You will learn how ServiceNow works and how to properly configure and customize the platform.
The training has been designed to cover all the topics required to learn to pass ServiceNow System Administrator exam. In addition, I have also added Knowledge Check sessions in which you can check your knowledge after completing couple of videos.
2021 - 2023 by Jeff Thies
ServiceNow Certified System Administrator (CSA) Training
ServiceNowSimple's Certified System Administrator (CSA) Training series is a set of 27 videos teaching all you need to know to successfully pass ServiceNow's CSA certification exam. I recently attended the ServiceNow Fundamentals training course which is the prerequisite to taking the certification exam. I took really good notes! In this series of videos, I'm reteaching all I learned from that course with a hard focus on keeping things as SIMPLE as possible.
Resources
Welcome to ServiceNow: Get started on the right track
We know there is a lot to do when you start your ServiceNow journey, that’s why we want to make it easier for you by providing this informational meetup. Learn about all the ServiceNow resources that are available to you and how to get the most out of them. Then you will be guided to key next steps for a successful ServiceNow start.
Portals and Pages by ServiceNow
Here you can learn more about the ServiceNow products and explore solutions to common problems, by use case or by industry. You can also find out about the benefits of the ServiceNow platform and view demos.
Community
The Community It’s an interactive space for customers, partners, and employees to engage, connect, collaborate and share their knowledge of ServiceNow products and services. The Idea Portal allows you to collaborate and vote on top ideas for ServiceNow product enhancements. For more information about using the Community see the Community Cetral.
ServiceNow University is ServiceNow’s official learning experience platform that provides role-based training, certifications, and gamified, AI‑personalized learning paths for anyone looking to build skills on the Now Platform.
Best Practices (formerly known as "Now Create")
The new Best Practices portal is ServiceNow’s unified, AI‑supported experience that centralizes implementation guidance, prescriptive best practices, and Now Create content to make it easier for customers to plan and execute successful platform deployments.
All the product documentation for the ServiceNow platform and ServiceNow applications you can find here. Normally this portal is your very first starting point for diving deeper into ServiceNow knowledge.
The Developer Portal supports the efforts and growth of the ServiceNow developer community with self-paced training, documentation and more. You can also sign up for a free ServiceNow developer instance (PDI) to test and improve your skills.
The yearly Knowledge is the most important event for ServiceNow. It’s the place where shared learning happens, connections are born, and new ideas come to life. Experience how the ServiceNow platform makes it possible to transform your business. With hundreds of content-packed sessions, inspirational keynotes, hands-on demos, and immersive experiences, you'll see how together, we make the world work better.
Meet up with colleagues in your area to learn the tips and tricks of ServiceNow Application Development. Get support from the community of developers, the Developer Program, and ServiceNow employees and partners. Think of it as a year-round CreatorCon that happens in your own town. Network with, learn from, and bond with the community of like-minded professionals in the ServiceNow developer ecosystem.
Share is a dedicated section of the Developer Site for members to share their utilities, scripts, and applications created on the Now Platform. Share is a community of developers freely sharing their content, questions, and solutions with one another. Engagement and community culture are what make Share a great place for developers who are building applications on the Now Platform.
Support Portal (formerly known as HI Portal) 🔒
Use the search field to search multiple resources like product documentation, knowledge base, community, and more. When you sign in with your customer account you can create and manage cases, upgrade and manage your customer instances as far as activate and deactivate plugins for them.
For more information about using the HI Portal see Knowledge Article or watch a video on YouTube.
Sign-in to access the latest information, tools, and resources for partners.
Check out the ServiceNow store to see what other companies have developed and get inspired. If you need something right away you can purchase certified, ready-to-deploy apps right here.
Use this Idea Portal to search for, discuss, and vote on product and feature enhancement requests. In addition to voting, you can submit your own enhancement requests by posting ideas that others can search for and vote on. For more information see the FAQ article
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