In my last article, I explored ServiceNow's new AI Experience Framework and created my first widget from scratch. I purposely did this without AI because I wanted to learn and understand this new technology. Even in the age of generative AI, I firml...
Table of Contents Product Overview & Vision What is EmployeeWorks Web App and how does it differ from Employee Center (Employee Center) / Employee Center Pro?What tech stack is EmployeeWorks Web App built on? And why?How does EmployeeWorks Web App ...
Academy Session Introduction We’re thrilled to introduce the new unified Appointment Booking feature, now available on both the Employee Centre Pro Portal and EC Pro Kiosk. This feature allows employees to easily schedule HR appointments, whet...
Academy Session Overview We’re excited to introduce the Browser Extension for Employee Center—a new way to surface helpful content, communications, and tools directly within third-party work applications like Workday, Concur, or Fidelity. Thi...
At Knowledge26, ServiceNow introduced EmployeeWorks, the new enterprise-wide AI front door. One component of EmployeeWorks is Employee Slate, a modern employee experience built on the new AI Experience Framework (AIUX).Under the hood, the AI Experi...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Did you notice, when spinning up a new ServiceNow Australia release instance, Employee Center has a left navigation pane? Where did this come from?! Well I c...
Feature Demo Overview In the July 2025 release, we've overhauled the My Requests page in Employee Center to make it easier for employees to view, filter, and manage their requests. The new experience introduces configurable tabs, filters, and ...
Overview In today’s hybrid and fast-paced work environment, employees expect seamless access to workplace services—anytime, anywhere. Whether travelling, working remotely, or simply away from the desk, ServiceNow’s Now Mobile app ensures that employe...
Employee Experience Academy is a series of live, hands-on sessions where the ServiceNow product team demonstrates how to configure the Employee Experience product suite. This includes Employee Center, Now Mobile, Browser Extension, Kiosk, Mic...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Did you notice with Employee Center, when you update the Employee Center Header, suddenly several errors appear when loading Employee Center? And even when y...
Academy Session Introduction The mega menu navigation menu dictates how employees navigate and discover available resources and content within your organization. By implementing appropriate mega menu configurations, you can enhance the browsin...
Academy Sessions 1. Refresher on Experience & Service Feedback - May 2025 session Live walk-through of end-user experience for feedback capability (Demo 17:00 – 21:40) Post-feedback loop (Demo 25:50 – 27:46) Live walk-through of admin experience ...
Feature Demo Academy Session What is Dynamic Topic Microsites and Rich Content Editor and guidance around related best practices Live demo of how to configure Dynamic Topic Microsites For other feature deep-dives, refer to other top...
This is how to get the Topic Banner image to display. When creating a new topic and adding a banner image, it doesn't show up automatically. Let's fix that!! Here is my example No Banner image You want to update the "Topic Header" widget. Hover...
Getting started with Employee Center FAQs on Getting Started with Employee Center FAQs on Employee Center (EC) vs EC Pro features Deploying Employee Center (Including Migration from /sp to EC) FAQs on Employee Cente...
The visibility of topics on the Employee Center portal can be controlled by user criteria set at the topic level.Below are the key behaviors to help you understand how topic visibility works: Default Behavior: If the security checkbox is unchecked, ...
This guide will help you get up to speed on Employee Center and is a great place to come back to as our product evolves. Table of Contents Employee Center BasicsRelease DetailsEmployee Center Widgets, Pages, and Capability OverviewKey decision factor...
Introduction ServiceNow User Experience Analytics is a feature that allows organizations to analyze user interactions and behaviors within the ServiceNow platform. It provides valuable insights into how users navigate, interact with, and experience...
ServiceNow’s Now Mobile app brings IT support, HR services, facilities requests, and more into a single, intuitive mobile experience. Whether employees are submitting requests, tracking statuses, or approving tasks, Now Mobile helps them stay product...
Now, Assist for Employee Center transforms the employee portal experience by leveraging AI to enable self-service, boost productivity, and provide instant access to information. This guide covers everything you need to know to implement and maximize ...
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