The November 2026 release helps communications teams extend the reach of their most important announcements by promoting announcements created in EmployeeWorks directly to ServiceNow Otto notifications. It also focuses on minor bug fixes and refinements that improve the overall EmployeeWorks Web App experience.
Here's what's new.
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What's launching in November 2026
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Announcement Promotion to ServiceNow Otto
Requires EmployeeWorks Web App Extended.
Some announcements can’t wait for employees to visit the home page or canvas. Content authors can now promote announcements created in EmployeeWorks directly to ServiceNow Otto notifications, so key updates reach employees in the EmployeeWorks Web App notifications panel and in configured chat channels like Microsoft Teams or Slack.
Note: ServiceNow Otto is built on the Moveworks technology stack.
Promotion is part of the existing publishing flow. Once an announcement is promoted, ServiceNow Otto delivers the notification at the scheduled time, based on how the organization has configured delivery.
- One-time admin setup – A dedicated Employee Communications section in the Admin Console lets admins connect to the Moveworks APIs once during onboarding by entering the endpoint, client ID, and client secret. No further configuration is needed after setup. From this section, admins can also show or hide the Moveworks promotion option for content authors at any time using a checkbox.
- Promotion flow for content managers – When publishing an announcement, the Promote tab now includes two sections: the existing homepage promotion and a new Moveworks promotion. When content managers select Add a Moveworks promotion, the headline, body copy, and start date and time are pre-filled from the Publish tab and can be edited before publishing.
- Status tracking – Once an announcement with a promotion is published, the promotion is processed by a scheduled job named Content Publishing: Process consumer notifications. This job runs every hour and picks up all promotions due for delivery in the next 24 hours. Admins can track every upcoming promotion in the Schedule Content table by filtering on the Promotion field. Each promotion moves through three statuses, shown in the Content Status field:
- Pending – The scheduled job has not yet run for this promotion.
- Processing – The scheduled job is preparing the promotion and its target audience.
- Scheduled – Processing is complete, and the promotion will be delivered through ServiceNow Otto at the scheduled time.
- Updates and removals – Once a promotion has been processed, ServiceNow Otto assigns it a unique ID, and the announcement content and audience can no longer be edited for that promotion. To make changes, cancel the existing promotion and schedule a new version. Authors can also delete a promotion at any time to stop delivery.
- What employees see – At the scheduled time, employees receive the announcement as a notification in the EmployeeWorks Web App notifications panel, or as a ServiceNow Otto notification in Microsoft Teams or Slack, depending on how delivery is configured.
Communications teams can now drive more urgency and action on important announcements by meeting employees where they already work.
Refer to Deliver announcements through Moveworks product documentation for additional details.
Get started with EmployeeWorks Web App
EmployeeWorks Web App is available within ServiceNow EmployeeWorks, with new capabilities shipping every month. Explore the Introducing EmployeeWorks Web App blog, review the Getting Started Guide, check the FAQs, and access product documentation to get started.
