Welcome to ServiceNow®
EmployeeWorks
EmployeeWorks is the enterprise AI front door. It gives every employee one place to find answers and get work done, across every department and every business application.
This guide covers what EmployeeWorks is, what you need to deploy it, and where to go next. Each section links out to deeper documentation, implementation guides, and product resources.
›Employee Slate Product Documentation
›FAQs
›Store: Employee Slate for Moveworks
Getting Started: Watch First
The Employee Experience Academy session below walks through an overview of Employee Slate, key capabilities, and a live admin demo. Watch it before diving into the sections below.
1. What is ServiceNow EmployeeWorks?
ServiceNow EmployeeWorks is the enterprise-wide AI front door. It combines two components into one solution: ServiceNow Otto, the AI layer that turns employee intent into completed work, and Employee Slate Advanced, the next-generation employee experience.
For a full overview of the suite, its packaging, and how it fits within your existing ServiceNow investment, see the May 2026 Release Blog
2. What is Employee Slate?
Employee Slate is the next generation of the employee portal experience. It replaces navigation-first portals with a conversation-first design: employees describe what they need and the experience handles the rest. It is the next version of Employee Center Pro, built on a new AI-native tech stack, and available as part of EmployeeWorks and AI-native packages (not sold standalone).
Employee Slate can be powered by Moveworks (recommended) or Now Assist for scenarios where Moveworks is not available yet.
3. What is ServiceNow Otto?
ServiceNow Otto is the single AI experience layer in EmployeeWorks. It unifies Now Assist (ServiceNow's AI product, present in the product UI) and Moveworks (conversational AI for employees) into one seamless experience that turns intent into completed work.
4. Prerequisites
Before deploying EmployeeWorks, confirm the following are in place. Your account team can validate licensing and entitlement details.
| Requirement | Details |
|---|---|
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Platform version
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Zurich Patch 9 (ZP9). Required for all Employee Slate features.
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|
Licensing
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EmployeeWorks, an HRSD AI Package, or a BU AI Package. Confirm with your account team.
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Moveworks instance (Moveworks path)
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Moveworks must be licensed, provisioned, and configured. Your Moveworks instance URL is needed during Admin Console setup.
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|
Store applications
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Download Employee Slate for Moveworks or Now Assist, and Employee Slate Advanced, from the ServiceNow Store. Links in the sidebar.
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For the full step-by-step deployment sequence, see the Implementation Guide.
5. Tech Stack and Architecture
Employee Slate is built from the ground up on the AIUX Framework, a modern, AI-native tech stack. This is a significant departure from legacy portal architectures built on fragmented UI stacks.
Architecture overview (Moveworks path)
The diagram below shows how Employee Slate, the ServiceNow customer instance, and the Moveworks data center connect to deliver the employee experience.
Key layers in the architecture:
›Customer instance (ServiceNow data center): Hosts catalog, knowledge articles, notifications, authentication, persistence, and Lit.js-based widgets.
›AI Experience Rendering (Kubernetes): Runs off-instance on Kubernetes managed by ServiceNow. Handles rendering and upgrades automatically, with no dependency on platform release cycles.
›Moveworks data center: Provides the conversational AI engine, enterprise search, world knowledge, and notifications, communicating with the ServiceNow layer via APIs.
›Surfaces: Accessible via web portal, mobile (web), and Microsoft Teams.
AIUX Framework: key components
| Component | What it means for you |
|---|---|
|
Lit.js + Daisy UI
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An open, modern, AI-ready UI stack designed for AI orchestration, with server-side rendering and modular services that scale independently.
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Off-instance Kubernetes
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Employee Slate runs off-instance on Kubernetes managed by ServiceNow. Upgrades happen automatically. No waiting on 6-month platform release cycles.
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Open CSS design system
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Reusable patterns and an open class system. Admins and developers build within ServiceNow standards and governance, with accelerated productivity through code agents.
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Server-side rendering
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Enterprise-grade performance with elastic scale, so performance is no longer an adoption blocker.
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Accessibility and localization
Employee Slate is designed for accessibility. At launch it is translated into six languages: French, German, Brazilian Portuguese, Spanish, Japanese, and Italian. The Moveworks assistant supports over 100 languages.
6. Key Capabilities
All features below are available in the May 2026 release and require Zurich Patch 9. Features marked Advanced require the Employee Slate Advanced license. Follow the Docs links for configuration details on each capability.
7. Packaging
Employee Slate is bundled into existing ServiceNow SKUs. Speak to your account team to confirm which path applies to your organization.
›ServiceNow EmployeeWorks: Includes Employee Slate Advanced and Employee Slate for Moveworks.
›HRSD AI Packages: Includes Employee Slate Advanced and both the Moveworks and Now Assist paths.
›All other BU AI Packages: Includes Employee Slate Foundation with both paths.
›Employee Slate Product Documentation
›FAQs
›Employee Slate for Now Assist
