What is the purpose of ServiceNow's Service Level Agreement (SLA) Management?To define the hierarchy of servicesTo measure and report on the performance of IT servicesTo manage software licensesTo automate the incident resolution process
Hi Team, I’m looking to streamline the internet and gym reimbursement process currently handled manually in payroll. Here’s the current workflow:1. Employees email their reimbursement claims to the payroll inbox.2. HR compile and send these to a vend...
Which ServiceNow feature allows users to define and enforce processes for incident resolution?SLA ManagementChange ManagementKnowledge ManagementProblem Management
What is the purpose of ServiceNow's Orchestration module?Manage orchestral performancesAutomate complex workflows and processesMonitor server performanceManage software licenses
I've a requirement to add a new menu item, similar to 'More', in the Employee Center header. This menu should contain sub-menu items that display in a dropdown for better navigation. The goal is to create a structured menu system to enhance usability...
Hello Experts, I would like to ask if there is a way to change the default font of existing knowledge articles using script? I know we can manually change them but we have 500+ articles.
There are fields that I would like to appear IF and when a certain choice has been selected on a request form. I put them in a variable set and tried to follow a few tutorials on creating a UI Policy that would make them visible only when a certain o...
Hi Team, Could you please let me know if Macro, Widgets and "showLoadingDialog()" are supported in Employee Center Portal?The Macro and "showLoadingDialog()" function seem to be working fine in Platform view but not in the Portal. In the Employee cen...
Hello all,I am looking for a way to monitor employee center usage. In the context of continuous improvement I would like to get a view on the throughput time of an end user how long they search for a particular request, what is the most traveled path...
Dear All,I created an announcement and added Employee Center in portals related list but still it's not displaying as banner in ESC portal, and I've put the announcement widget into the ESC home page.Thank you!
hi,when navigating to the service catalogue in the ITIL view, the layout is pretty messy and basic (see screenshot).is there an easy way to update the look and feel of it?many thanks!
Can anyone help me understand why I'm seeing HTML tags when hovering over the suggested search items on the emp taxonomy topic page? I've tried different browsers (Chrome and Edge) and cleared the cache, but the issue persists. Here's the HTML tag be...
hi, would like to remove service + technical catalogs from this screen (see screenshot) and just create a link that redirects to the employee portal. any ideas?thanks!
As shown in above Image .. on Emplyoee center search header.. on the search result as we can see selected Item is in dark blue color, I need to change it to light color Can anyone please help how to update this?
I couldn't create to-do configuration with 'time_sheet' as table as its not available as option to select in table field. added 'time_sheet' in sn_ex_sp.RefNonTaskTables. Is this doable?Thanks
