When creating an incident from the portal and selecting a KB article that can help with the issue, you will see a 'Solves My Issue' link/button at the top of the article. We want this button to also be at the bottom of the article. Please provide so...
Hi, we are looking to edit login.do page, change background image, button styles, username and password textbox locations, can we have all these changes to login.do page without have new custom login page?
Even though the interactions are routed to live agent, some of the IMS tickets missing the assignment group. This needs to be investigated and fixed.
Hi All,How can we predit change category by using risk assessment in change module.Is there any way to take the Risk assesment before submitting the CR, so that users can choose correct change category and submit the CR. Or Any other suggestion or id...
Hi Team, How can we integrate ServiceNow with Service Graph Connector for Solarwinds?Is there any SQL Service Account in Solarwinds server required for establishing connection?Can anyone please help me with this integration configuration.Thanks in ad...
Hi All, For CMDB discovery , we are trying to use "Service Graph Connector for Solarwinds"Now the test connection and "Test load 20" records getting some errors and not able to establish the connection.Can any one please help us to resolve the issue....
Hi, I have a service catalog with 700+ categories and more than 8,000 catalog items.I used to have 200 categories, so there were more than 600 items en some categories.Then I created more categories (700+) and balanced the number of items per categor...
Hi experts,We have enabled catalog items in Virtual agent AI search results for our custom HRportal and we are getting results.But when we open the catalog item and submit the form, the ticket page is redirecting to IT portal because of a system prop...
Are there features in Employee Center Pro that provide for additional customization options not available in standard version. I'm not talking about "functional" options like Manager Hub or Content Publishing. I mean like having the ability to add ...
Hi All, We have a requirement to enable OOB Favorites functionality in a custom portal.Is it feasible?I tried checking 'Enable favorites' field in portal page. Also added ec_favorite widget in custom widget. But no luck.Could some one please suggest ...
I am receiving the following error for one single user on the report widget on the employee center, I cannot replicate it for any other users.
During our migration from ServiceCenter to EmployeeCenter we did some taxonomy modeling in Excel.This consisted of extracting the Category / Short Description / Item (and counts) from our instance of all Service Center usage, and making a tab of the ...
Hi Everyone, Recently added a sub menu in employee center, under the more option in the Employee Center Menu. The sub menu item, was added without any issues. But when portal loads now, it is automatically toggled to mobile view (hamburger view) at ...
Hi, I can't see record producer variables after submitting the request under the details section on Portal. Thanks,JRY
Hello everyone, Can anyone please assist on how to create a dashboard and reports on either a service portal or employee center? Thank you!
