Hi all, I have a requirement where I need to have business service status for 5 days from today. Can some please assist me on how can I achieve this. As of now its showing 5 days in the past from today as shown in the screenshot below. I am very new...
HelloI created a Guided tour for the Agent First login to guide him/her for using Service Catalog to request addition to a support group.The issue is that the default landing page for the agent is the now experience home page and i don't know how to ...
Hello, Can we add the additional fields in My active items widget? For example: in change request I want to display Configuration Item, category, sub category, Description - to view all the information related to the request on the same page. In Hig...
How can i show sc_category with icon iva Employee enter? see image icons When i add it always show as a list.
Hello guys I have a question about approvals for change request.I modified the approval policy to wait for all member of the CAB approbal group when the request approval button is press. But only member of this group with the admin role have their ap...
I have a request to hide a topic in the mega menu and instead link to it using an html button on the page. Is this possible to do OOB? Thanks.
Hi Folks, I have two fields, "X" and "Y," where "X" contains my first name and "Y" has my last name. If I remove the first name from one of the fields, the last_name will also be removed automatically. Thanks,Mustafeez.
If user can select a caller able tutor and group "cab approval" such as not visible caller in assign to field?
Hello, everyone!I would appreciate any help.Is there a way to enhance the default-query on <sn-record-picker>? I tried insert a javascript function, but no success.We are using a widget on Portal, querying the table "cmn_department". The field is to...
Hii All,I have configured all the required roles in the applications. But while creating new categories and new events both the buttons were not working I was unable to create categories and events to my calendar. Please do the needful ThanksSurya
Our Service Desk gets a lot of inquiries regarding the status of Requested Items. In most cases these items are awaiting approval. Rather than contact the Service Desk, we would prefer for the requester reach out directly to the approver and ask him/...
We have enabled AI Search and added catalogs & knowledge bases to the search sources. I also added the knowledge bases we want to have on the knowledge bases related list in the Employee Center portal record. Service catalog items seem to be workin...
Need you view on few question such as : What do we need to keep in mind when we are changing the default service portal for our instance. What else uses the record of default portal. What could get impacted?What are the implications/Risks in doing t...
Hello, when setting up the Employee Center Banner Image I experienced a problem. I tried a few different options for the sizing of the Banner Image. 2000*250, 14440*400 and more. It works fine for me when the page is visualized normally, even up to...
I have requirement to filter RITM and INCs being searched on service portal to return only records related to current user. OOB via AI search I am getting all the records.
