Hi experts! I need to add a new tab in this section, but the settings I'm making aren't taking effect.I would like to know how to add a new tab in that section. I also want to know how to configure which fields should appear in the OOTB "Details" ta...
Hi , searching for a term in service portal does return results but also returns blank card when view is set to card view. when we change the view to list view/grid view , there are lines coming in between the populated articles which represent as so...
Hi all, In the ESC portal, the error message "Sorry, either the data doesn't exist or you don't have access" shows up in the My Requests page. Is it possible to change or edit that error message on any module or records in any table in backend? If th...
Hi, I am creating a new menu item using the "Main menu" attached to my Employee Center Portal. However, I am looking to add child menu items under this new menu, and expecting to appear like the Parent Topic-> Child Topic hierarchical structure that ...
If a typical work week is Monday through Friday, the thought was that on Monday morning, people would be burdened from emails from over the weekend. So it seems that mid-week to send reminder emails, such as, "Reminder, you have this Incident to work...
Hi, Stage in RITM record is not getting updated in employee center portal when RITM record is updated in native ServiceNow. Also, attaching the image for reference. Thanks.
This is the page I would like to skip, as the information is not relevant to us: Is this a possibility? I'd like to go straight to the ticket page. Thanks!
Hello, I am looking to add the Resolution notes under the My Requests for Incidents. The resolution notes are available in the normal activity feed on the INC record but it does not show up on the ESC. I figure that there is a Widget that needs to be...
I have created a new knowledge base for our release notes but I don't see it as an option in the employee center. We are on San Diego patch 4. I made sure to add a read role to the knowledge base and we created a few test articles that we hoped to ...
We installed the HR Taxonomy application today in a subprod instance but it is not showing up in the application list in the left navbar. We have Employee Center Pro installed. Anyone know why the app would not show as an option? Everything is showin...
Hello all,I've had a report this morning that some of our associates are seeing a popup window when the log into our employee service center. The message states that analytics is going to be enabled and they can view a privacy statement. This messa...
Hi Team I have requirement need to hide the Knowledge article comment box after the knowledge is published. Thanks in advance
I created a new employee taxonomy (rather than cloning the OOB one), and then created 3 parent topics of IT, HR, and Marketing under it, then created all the associated child topics of those and associated relevant content to all of the child topics,...
Hello, I am using a list collector on an order guide. The list collector references the Catalog Item (sc_cat_item) table. We only need the list collector to show certain catalog items, so I'm trying to filter the results that the list collector to o...
We installed Employee Center Pro and started building it out. We seem to have a bit of an annoying problem with flashing three dots in our main menu to the left of "My Tasks". It took me a while to get this print screen because they flash so fast. ...
