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AI Search not giving the results in ESC

Hi Team, We are not getting any results in AI Search while searching. Note: While I was testing AI Search in OOB ESC Portal, AI Search is giving the results,But we have Created a new portal for ESC and customized and make that as default portal for u...

VanamaAkhil by Tera Contributor
  • 821 Views
  • 1 replies
  • 0 helpfuls

portal redirection

HI Team , we configured custom URL but for some reason custom url is redirecting all users to native view.We dont have much time to fix this, so as a quick fix we want to modify SPentry page script include to redirect all users redirected to native v...

rambo1 by Tera Guru
  • 1735 Views
  • 4 replies
  • 0 helpfuls

Widget KB Categories - KBv3 of service portal

Hi everyone, I am studying the service portal of servicenow in my personal instance.I want to add some ideas to service portal (sp).Now, I am learning why the widget "KB Categories - KBv3" check category and subcategory visibility. For example: We ha...

jacc_99_0-1715950541909.png
jacc_99 by Tera Guru
  • 1416 Views
  • 2 replies
  • 0 helpfuls

WorkVivo vs EC Pro

Has anyone used WorkVivo? My company thinks it will be a complimentary tool to use with EC Pro, but it looks like it's just a competitor. We already use ITSM, HRSD, EC Pro now in most countries and would like to expand the portal to be used globally....

Resolved! Knowledge feedback task submission with missing info.

Hi Team, I need a help with a requirement where when user submits feedback through employee center portal for a article by clicking on " helpful no " then a popup will come with options this is already there in our system.Thank you for the feedbackPl...

dev_S by Tera Expert
  • 3636 Views
  • 3 replies
  • 2 helpfuls