Hello! When adding knowledge categories from the knowledge database to the mega menu, do there have to be 3 levels of knowledge categories?We currently have a main category that contains subcategories, but these subcategories do not have an additiona...
I have two portals in ServiceNow: the Employee Center (ESC) portal and the Clearsky portal.I would like the catalog items that belong to the Clearsky catalog to be hidden on the ESC portal, but still visible on the Clearsky portal.What would be the b...
Hi Team, We are not getting any results in AI Search while searching. Note: While I was testing AI Search in OOB ESC Portal, AI Search is giving the results,But we have Created a new portal for ESC and customized and make that as default portal for u...
Hi Community,I need to add an Order IT Equipment module under My Items in the ServiceNow Now Mobile app. Requirement:When I click Order IT Equipment, it should navigate to a list screen displaying items from the "sc_cat_item" table.When I click any i...
There is an option to check for new content in categories in Topic form. Is there any scheduled job or any background workflow to auto check new catalog items or knowledge articles created in connected categories? If there is no OOB settings, how can...
We have a use case where we are connecting Knowledge and Service Catalog Categories to the Taxonomy Topics in order to display the content within these categories on the Topic pages on the portal. I have been able to go through the process of adding ...
In employee center portal, if users preferred language is English then sort by filter is showing when they open any topic available in portal via mega menu or by search but if users preferred language is German or may be other then sort by filter is ...
Hi Team, We are not getting any results in AI Search while searching. Note: While I was testing AI Search in OOB ESC Portal, AI Search is giving the results,But we have Created a new portal for ESC and customized and make that as default portal for u...
Hey everyone, I hope you're doing good. I would like to ask for your help. We would like to customize a calendar created by the Appointment Booking plugin, and we need an approach where available appointments are loaded from an external source using ...
I have cloned this OOB To-dos task Line Item widget for my requirement. I am not able to replace with the cloned one. anyone have any idea.
HI Team , we configured custom URL but for some reason custom url is redirecting all users to native view.We dont have much time to fix this, so as a quick fix we want to modify SPentry page script include to redirect all users redirected to native v...
Hi everyone, I am studying the service portal of servicenow in my personal instance.I want to add some ideas to service portal (sp).Now, I am learning why the widget "KB Categories - KBv3" check category and subcategory visibility. For example: We ha...
on esc portal, hrm todos summary widget he "Approve" button is rendering as just a solid blue box.
Has anyone used WorkVivo? My company thinks it will be a complimentary tool to use with EC Pro, but it looks like it's just a competitor. We already use ITSM, HRSD, EC Pro now in most countries and would like to expand the portal to be used globally....
Hi, Currently when searching with any text in search block of ESC center, catalog items, knowledge articles, etc., are returned as results. I need only catalog items to be returned as results. Can anyone help in achieving this? Thanks in advance,Sha...
