Resolved! Name of the Service Portal Page
Hi,Does anyone know the name of this page in the service portal page editor? Thanks in advance for the help!
Forum Posts
Employee center portal to Now mobile screens
Hi All,we have configured Employee center for our client, and we are trying to build mobile responsive screens in now mobile App. How should we achieve this mobile experience out of this portal. We have seen references MESP theme, but not sure how we...
Resolved! M Active Items Widget, showing Opened by instead of Requested for , for the Approvals approve or Rej
Hi Guys, with in the My Active items widget, with in the open tasks, where Approval can be approved or rejected, i'm seeing the user name as Opened by instead of Requested for, can any one help me with the steps to update Requested for herei did try...
Resolved! Knowledge feedback task submission with missing info.
Hi Team, I need a help with a requirement where when user submits feedback through employee center portal for a article by clicking on " helpful no " then a popup will come with options this is already there in our system.Thank you for the feedbackPl...
Employee Center - Open Catalog Item form by directly clicking on the Topics
Hi Members, Is there a way to open the Catalog form directly after clinking on the Topic? For example, I want to open the Catalog "Laptop, Desktop Request" when the Topic "Laptops, Desktops and Mobile Devices" is clicked (screenshot attached). Please...
Rich Media Page - AI Search Results Directs to Backend Record
Hello, We are using Content Experience to create rich media sites that roll up within our various topics within EC pro. When a user searches for a term that appears on that page, we are seeing a record that can be clicked on after configuring search ...
The color doesn't cover the whole container . I have enabled fluid option as well.
Is there any option I need to explore? Can you share with me the details?
Taxonomy - can one catalog / knowledge item be linked to more than one topic
Hello All. When creating a EC Pro unified taxonomy can one catalog / knowledge item be linked to more than one superior topic?What is the best approach in that scenario?
Resolved! how to create three column fields in a single row for a catalog item
Need to update the Business hours for a catalog request which the user update his working hours on a specific day of a week with start time and end time as per the attachment. D-Day (monday,tue,wed,thurs,fri)S-Start TimeE-End Time
Resolved! Assigned Topics related list missing
The Assigned Topics related listed is missing form Maintain Items > catalog item Reference Doc. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-catalog-management/task/associate-cat-item-taxonomy-ec.html Extracte...
Resolved! Related list widget on Employee Center
Hi,I have an issue with Standard Ticket configuration. I need to add a tab on incident ticket view that will show the user related lists that are the same as in the ITIL/backed view of incident form. I saw some post from 2017 and 2023 with that widge...
Resolved! Perform print ticket details from Service Portal
Employee Center forumI would like a way to print ticket details from portal using OOB page templates as much as possible. Anyone can assist?
Change Placeholder Text in Header Search Bar
Hello, I am attempting to update the placeholder text in the search bar on the Employee Center Header. We would like to change it from just "Search" to something more user friendly ("How can we help?", etc.). Can someone please point me in the right...
Idenitity Center
We recently upgraded to Vancouver and noticed a new link on the Employee Profile page to "View Identify Center". The documentation talks about adding the plugin and how to view, but it does not say how we can remove it. We feel that this might ope...
AI Search cant pubiish search profile ESC
Hello there community, Im coming with a thought issue. On our search widget of the employee service center, we prompt any search but we dont get results besides the ones OOTB. This is a greenfield instance with only catalog items and record produce...
