Better KB Search In ESC
How can I add filters on the left hand side of search in the ESC page to better filter for KB articles by categories.This is what I would like it to look like.This is what it currently looks like.
Forum Posts
Resolved! Campaign - Not Triggering after Published
I'm currently working on demonstrating a campaign to my HR team based on a use case they provided. I've followed the product steps quite closely, though perhaps not perfectly. However, when I publish the campaign and wait for the start time, it doesn...
Resolved! Links issue After Cloning "Requested Items" Widget
Hello everyone, I'm reaching out to you because I'm having a small issue with cloning an OOTB widget.I just cloned the "Requested Items" widget, but when I replace the original widget on the page with the new one (untouched), it doesn't behave the sa...
AI Search: No Results for word Without Space
Hello ,I'm encountering an issue with AI Search on our ServiceNow portal. When I search for "think cell" (with a space), the relevant results are returned as expected. However, if I enter "thinkcell" (without a space), no results are found.Our goal i...
AI Search: Unable to Find Incidents by Partial Number
Hello,I'm encountering an issue with AI Search on our ServiceNow portal. When I search for a full incident number like INC0013099, the correct record is returned. However, if I enter only a portion of the number, such as 0013099 or even just 0013, no...
Need to sort My Task on the basis of sys_updated_on DESC order.
Hello experts, I have a client requirement to sort my task in DESC order of sys_updated_on. The widget is 'HRM Todos Summary'. In this widget a script include is called 'todoPageUtilsUpdated'. This is a copy of OOB 'todoPageUtils' script, but only th...
Domain-Specific Employee Centers in a Domain Separated Instance
Hi Community,I’m implementing Domain Separation in my ServiceNow instance. Currently, I have a main Employee Centre that is shared across all users in different domains. However, as per my requirement, I would like to have separate Employee Centre po...
Pending approval not visible in my task of esc portal
Hi Everyone,I'm not able to see pending approval associated to logged in user in my task of service portal.can someone know what is issue..?
Search Bar Radius
Hi, All I am trying to make the Search bar rounded, and I can achieve that by Inspecting the element but when I am trying to pass values from the CSS includes, It's not working. .input-container { display: flex; border: var(--mv9-PvZT-JvmzZvj...
Resolved! Employee Center. Footer
Hi , Please; 1) How can I increase the size of the icons social media 2) In my instance, I have a clock icone in the right corner, how can i hide it. Thank youRegards
Catalog items not appearing in search result on ESC portal
Hi, There is one catalog item and as per requirement, I have renamed its name. I deployed the changes on TEST instance. When I try to search using search bar on home page, that cat item is not searchable with new name on UAT. But, If I go to catego...
Can we make Portal pages from sp_page table searchable in AI Search
Hi, I'm looking to make some of the pages from 'sp_page' table searchable for the end users in the AI search that we have in ESC portal. Can someone please help me with the steps to accomplish this?I have already created the Index for sp_page table a...
Resolved! ESC - After clicking on "Card" redirect to query in another window (options scheme)
Hi everyone, how are you?! I created a "card" (img1), but I would like the user to be redirected to all the incidents opened by him when he clicks it, according to the query created in the Option Scheme called "filter" (img2) and that it opens in a ...
Resolved! How Org Chart in ESC work?
Hello all, in the employee center - Org Chart. when i try to search this employee, it shown no match found. But i have this employee profile created, is there something missing? If the employee manager is setup, should i see the org hierarchy here?...
Resolved! Keyboard shortcut to logout of Employee Portal
Does there exist or is there a way to setup, a keyboard shortcut to logout of the Employee Portal? Thanks
