Resolved! Servise now store
I have service now developer account but not able to login in Store. for store I need customer portal. from where we can get it
Forum Posts
Unable to find Dashboard in SOW
Hi, Me and my team are unable to find Dashboard in SOW homepage. How can we get back to normal Can anyone guide us on this. Also, attaching image for reference. Thanks, Jyothi
AWA Queue routing to next AWA queue
Hi All, Hope you all are doing well. Currently we are facing an issue in "Agent Connect" support option present in chat menu. When any user tries to connect to agents through support options in chat, it shows message as "No Agent are currently avail...
Collaboration Calendar One View and Export
I am currently working with the Collaboration Calendar, is there an option to export this calendar to Outlook? Thanks!
Need help in Virtual Agent and Teams Integration
We are having 2 service portals that are being used by 2 different teams(ITSM and HRSD). We have Virtual Agent enabled for ITSM portal and it is also integrated with MS Teams.Now we want to extend the same VA for HRSD portal as well.This will have di...
Resolved! Display a field value as round up/down in list view
I have a table which has a decimal type field, in list view I want to show (without altering original data) that field as round up/down manner. Highly appreciated if anyone can help here.
hide/remove surveys
Hi - i want to remove/hide the 'surveys' as we do not use it in the organization. widget is 'my items'.How can i achieve this? thank you
How to get existing categories and catalogs into cloned Taxonomy in Employee Center.
Hi,I have cloned OOB taxonomy.Now I need to get all the existing categories, sub-categories and catalog items into my new taxonomy. Is there any way we can pull them here or we need to add them manually one by one? And how does new catalog items/cate...
Redirect ITIL users to Platform UI and all other users to ESC after login
Hi all, I have been trying to work this out for a client for months but it seems like something is stopping the redirect from happening. I have followed all articles/documentation regarding login redirection and I have successfully done so on my PDI...
Can EC and EC Pro coexist in the same instance?
I have a customer who has entitlements to cover their active employees using EC Pro, but their contractors would need to use the instance via SP or EC. I know that the contractors could be directed to the non-EC Pro experience via redirects, but wou...
Guide: ServiceNow Portal Scrabble Widget (Passing data from Client to Server and back)
ContentsIntroductionCreating our WidgetCreating a Script Include and System PropertyConclusionIntroductionOver Christmas, my partner and I were playing our annual game of Scrabble, during which, as always, I was thoroughly trounced. While recovering ...
How to enable filter in my To-do in Request Central
I want to be able to filter approvals by types so I was wondering if anyone know how to enable the filter so it will be easier to filter the approvals. As shown in below picture.
Flow Designer with silo'd Tasks based on List Collector values in variable
I have a catalog item that allows the end user to select one to many Business Services using my catalog item. After submittal, I want first tasks (Task 1) created for all selected Business Services. In this use case, there would be two tasks. If 5 B...
restrict all to assign incident to xyz assignment group . -Setup only abc can assign to xyz assignme
I want to write a business rule to restrict all to assign incident to xyz assignment group .-Setup only abc can assign to xyz assignment group.
Save as Template
Hello, On ESC we have the possibility to Save as Draft one record. I would like to know if it's possible to save it as a Template so it could be reused many times (for same or similar topics / issues) ? Best regards, Nenad
