In Customer order -change flow - service orders are getting generated - fallout task as well

[Abhi53]

We are creating customer order where action is ADD(It is creating Customer Order-OrderLineItem-Product Order-ServiceOrders)- Working as per OOB

While we are creating customer order where action is CHANGE(Providing external Product Inventory ID which got created during ADD operation in change payload)-(It is creating  same hierarchy as that of ADD I,e Customer Order-OrderLineItem-Product Order-ServiceOrders), Since service orders are getting generated a fallout task is getting generated.

Expectations:

Action ADD- Working as expected

Action CHANGE- Serviceorders shouldn’t get created so that fallout task shouldn’t get generated( as we are updating the characteristics using reference of “external Product Inventory ID “which got created during ADD operation in change payload under product block)

[MalayanurKR · Accepted solution]

Hi @Abhi53 ,

Service orders get decomposed when the Order action is change , but on action = nochange it should not.

[Abhi53]

can you please ellaborate it , as i believe you are trying to mention that during Action as ADD the service orders or domain orders are decomposed but not in case of Action as CHANGE , RIGHT ?