Product Inventory - no hierarchical view in CSM

[vincenzobar]

Hi All, 

I'm very new with Service Now and I got 2 basic questions.

Premise:
we are building our product model through a hierarchy of product offerings (and Service Specs in turn)
Root PO
|- Child Rate Plan
|- Data Options
..

Questions
When I set crate an ADD Customer Order and set it to Closed Complete I noticed that in regard of the Product Inventory just created:

- Product Characteristics are not getting saved from Service Order to Product Inventory, is that expected? I mean, I assumed that to support a change product order those characteristics are meant to be "changed" (with old and new value) isn't?
- Product Inventory view in CSM is showing products as flat, I cannot see a hierarchy being shown, same hierarchy which is instead shown at customer order level (at least for order line items)

Thanks everyone in advance 🙂
Vincenzo

[MalayanurKR]

@vincenzobar ,

If the chars are of choice type or true or false. it will be stored under PI>Product Model> Product Characteristcs.
If the char is of single line text,user entered then it will be stored in PI>Product Characteristics.

If you find my answer helpful. Give a thumbs up

[vincenzobar]

@MalayanurKR first of all thanks for answering!

I defined some as choice and some as "single line text" however in my case they are all not getting stored under PI.

For instance, this below is the order line item and it has bunch of characteristics:

When I navigate to the PI for the Order Line item / PO above I got empty list at "Product Chars" view

Could it be I miss something at order level which prevented those to be copied over the Product Inventory?